Call recording

Listen to all your team's phone conversations with call recording. Control the quality of your support and improve the training of your agents.


Find the context of your conversations

From your cell phone or computer, find the audio recording of all your customers' calls and listen to the conversations indefinitely.

Train your team

Use call recordings to train your team members and improve the quality of your support

Call Recording FAQ

How long are call records kept?

The recordings are kept for 6 months.

Is it legal to record a telephone conversation?

Yes, it is legal to record a phone call if the conditions of the legal framework are met. Thus, it is necessary that the persons taking part in the conversation are informed and consent to the recording.

Can all users listen to the conversations?

Yes, all Quicktalk users can replay recorded conversations.