How to connect Quicktalk and Odoo?

How does the integration work?

With the Quicktalk and Odoo integration, your contacts are automatically synced and will appear on the dialer during incoming calls. You’ll instantly see the contact’s first name, last name, company, and a direct link to their Odoo profile. These details also appear in your call log for each inbound and outbound call.

Note : Your Odoo contacts will not appear in the “Contacts” tab of your Quicktalk space. This does not mean the integration was unsuccessful.

How to set up the integration

Step 1: Generate an API Key in Odoo

Click on Settings

Then, click on Activate the Developer Mode.

Click on Preferences.

Go to the Account Security tab and click on New API Key.

Name it "Quicktalk" and click on Generate Key.

Copy this key and save it, as you will need to enter it in the API Key field when activating Odoo on your Quicktalk account.

Step 2: Configuration in Quicktalk

Go to your Integration section and click on Activate on Odoo.

This window will open:

How to Find Your Database Name in Odoo

To complete the integration, you need the exact name of your Odoo database. Follow these steps to locate it:

Click on your profile picture or avatar in your Odoo account.

Select My Databases.

Copy the exact database name you want to activate.

Do not copy any additional numbers or text—only the name as it appears in the Databases column.

Important :
The database name is not the URL or company name. It is the exact identifier shown in the "My Databases" list.

Then, enter your Odoo Login and API Key and start the connection.
And that’s it, the integration is complete !