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A cloud-based communication platform, Line2 is designed for small scale businesses to seamlessly communicate with their clients via texts or calls using a virtual phone number. Founded in 2008 and headquartered in San Francisco, Line2 offers their services in English in the United States. Line2 lets their clients set up custom greetings for their customers or redirect calls to voicemails after working hours. This virtual PBX phone service allows customers to use their current phone numbers and forward calls to other office, home or mobile numbers. With Line2, customers can set up a toll-free number, pick area codes, vanity numbers or port their current number. This virtual phone system also provides a way for businesses to contact and collaborate with their team via conference calls.
Source : Line2 pricing on www.Line2.com on the 04/27/2021
Line2 has recently changed its plans to keep one unique package priced at $15.99 monthly and $13.75 yearly. Line2 offer up to one line and unlimited calling within the USA and Canada. Features like voicemail transcriptions and call recording are included in the plan. They also offer Call Blocking and Call Screening features that allow users to block unwanted calls and to automatically answer incoming calls with a pre-recorded message.
Why move away from Line2?
You need more than just a second phone number
Line2 has a simple solution that is geared towards very small companies or individual entrepreneurs. However, their features do not easily allow for company growth. This may leave you in search of a more complete solution that offers advanced call routing tools (IVR) and a CRM synchronization. Before committing to a solution with a plan that does not give you everything you need to develop your businesses, you may want to consider an alternative.
Pros: Line2 is a simple solution for solo entrepreneurs
Cons: Line2 does not easily allow for growth
You need more affordable pricing
While Line2’s $14.99 per user per month is attractive, the offer is limited and only provides you with a phone number and the ability to transfer calls. If you need more features like auto-attendant with phone menu for example, you will want to change providers and purchase a more comprehensive package. Most entrepreneurs and small businesses prefer to cover all their calling needs with one provider.
Pros: Line2 is an affordable option if your needs are minimal
Cons: Line2 has little to offer a small business beyond transferring calls
You need a shared phone number to work as a team
Line2 seems to be a very convenient app for individuals but when it comes to manage customer calls as a team, what is needed is a shared company phone number instead of a second line for each member of your team.
Improve collaboration on your calls: Let multiple people manage the same phone line so if one person is not available, you’re sure someone else can take the call.
Make sure your line is always available: Your team can answer multiple calls on the same phone number simultaneously.
Easily track your calls: See who places calls, what calls are received by who, and who is currently on a call.
The Line2 auto-attendant feature isn't available
What a business needs the most when it comes to its phone system is an affordable and easy to set up auto-attendant. You need to be able to manage your customer calls by redirecting calls to your team in a smart way as well as welcoming callers with nice and custom greetings that they feel that they are getting in touch with a real professional business.
With Quicktalk unique pricing plan you can do so by spending only $19 a month.
You need a phone system that integrates with your other business tools
Line2 doesn’t have any integrations to any CRM or customer service management tool. If you are a small or medium sized business, having a VoIP solution with integrations to your other business tools is essential. It is the only way that you can properly follow up on your sales cycle and make sure all customer requests are treated properly.
Top 5 Alternatives to Line2
Are you looking for a better option than Line2? Compare the other solutions on the market to select the best tool for your small or medium-sized business. Below, you will find a review of the competitors in terms of price, features, and ease of use:
Alternative #1: Quicktalk
With a complete range of features, from basic business phone line to advanced call center features, Quicktalk is one of the best alternative to Line2. Ringover is an easy-to-use solution designed for small and medium size businesses who are looking to make unlimited calling, simplify call management and improve the experience of their callers.
You can get the best deal with the most features in one single solution, including unlimited international calling from local numbers for $19 per month for 3 users.
Top Advantages of Quicktalk
> Get unlimited calling: Why pay more for calling? With Ringover, you get unlimited calls to and from international destinations such as Europe even in the smallest package.
> Simplify virtual calling: Set up and start calling with Quicktalk within minutes from any smartphone or computer.
> Centralize your communication: Use your shared number to work as team and access calling in a place specially designed for small businesses.
Alternative #2: Grasshopper
Grasshopper is a cloud-based service that offers one or more phone numbers along with several extensions to accommodate employees. It combines a business number with a virtual phone system that keeps these numbers private. Customized greetings can direct the caller to the right department or team member. They offer voice-mail-to-text transcription and live virtual receptionist services. Grasshopper offers three different packages ranging from $26 per month to $80 per month, each option is billed annually.
Alternative #3: Google Voice
Google Voice call management software comes with a mobile application and a desktop/tablet interface enabling users to log calls, block callers, create logs, and perform regular telephone functions. Other features like voicemail, texting, and transcribed audio voicemails can be activated by the user. They offer three packages starting at $10 per user/per month for up to 10 users, $20 per user/per month for unlimited domestic locations, and $30 per user/per month for unlimited domestic and international calling.
Alternative #4: Skype
Skype is a telecommunications application that provides users the ability to video call, voice chat, and send text messages, photos and videos using computers or smartphones. While Skype-to-Skype calls are free, it charges an amount for making Skype-to-landline/mobile phone calls. Pricing starts at $3.59 to $9.59 per month, and then increases depending on the amount of destinations you want to make calls to and the amount of minutes you use.
Alternative #5: magicJack
MagicJack uses VoIP technology to allow users to make local or long-distance calls to the US and Canada with an internet connection. They offer conference calls, call transfers, eFax, DND, etc. Users have the option of keeping their current number and getting it ported or acquiring a new number. magicJack costs $39 for one year, but only provides one phone number. You must purchase magicJack prepaid calling credits to make international calls, unless you are calling magicJack to magicJack, which are free minutes.
Line2 Alternatives FAQs
How much does Line2 cost?
Line2 has one unique plan priced at $15.99 monthly. The Starter plan includes basic features, but excludes many essential features like call scheduling and an auto attendant. While these are included in the Growth plan, call recording and voicemail transcriptions are available only in the Business plan.
Who are the top Line2 competitors?
Line2 has many other U.S. based competitors that offer cloud communication solutions like business phone systems, call center solutions, video calling, etc. Line2 is generally compared to Grasshopper, Skype or magicJack that provide similar features.
What is the best alternative to Line2?
Choosing the right Line2 plan can be confusing, differences are hardly noticeable and in a bid to stick to your budget, you may miss out on key features. Wouldn’t it be better if the confusion was cleared up and you could choose a single plan that had everything you need? That’s what Line2’s competitor, Ringover offers. Ringover’s all-in-one solution is feature-rich and priced reasonably.
Paul is a tech and business phone system enthusiast always open to discuss ideas. If you’re interested in collaborating on content projects or getting a product listed on our blog, don’t hesitate and reach out to us: [email protected].