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How to Set Up Call Forwarding

August 22, 2023
phone system for small business

Say goodbye to call forwarding confusion! From work-life balance to managing travel and multiple numbers, we've got your back. But wait, call forwarding setup isn't as simple as it seems. It can be a maze of processes—device to device, OS to OS, country to country, and operator to operator. Samsung or iPhone, US landline or European mobile, business phone system or personal line—it's a whirlwind.

There are also multiple kinds of advanced call forwarding features for businesses looking to streamline their communications.

But guess what? You've struck gold with this article! Tap into our years of telephony expertise and endless research for this game-changing guide.

Get ready for the ultimate tips to set up smooth call forwarding across all devices and Operating Systems. Plus, uncover the perfect solution for advanced call forwarding, especially for businesses. Let's make call forwarding a breeze!

Table Of Content
  • What are the different types of call forwarding?
  • A few common questions about call forwarding
  • Forward calls from landline to cell phone
  • Setting Up Call Forwarding for Android
  • Setting Up Call Forwarding on an iPhone
  • Setting Up Call Forwarding with Leading Telecom Operators
  • How do you set up call forwarding on a business phone system?
  • Top Benefits Of Using A Business Phone System For Call Forwarding
  • A List Of The Best Free Call Forwarding Applications (iOS and Android)

What are the different types of call forwarding?

Call Forwarding Definition

Call forwarding is one of the most used phone management features. As you might have guessed from the name, this feature is all about forwarding or redirecting an incoming call to another number.

For instance, you can forward calls from your office phone number to your home phone or a colleague's phone. As modern-day phones have evolved, you get advanced call forwarding features.

What's The Difference Between Call Forwarding and No Answer Transfer?

Call forwarding and no answer transfer serve slightly different purposes:

Call Forwarding: Call forwarding allows you to redirect incoming calls from one phone number to another designated number. This can be done in various scenarios, such as when you're unavailable to answer calls, want to forward calls to a different location, or need calls to be answered by another team member. Call forwarding can be set up to be unconditional (all calls are forwarded) or conditional (calls are forwarded only under specific conditions, like when your phone is busy or unanswered).

No Answer Transfer: No answer transfer, also known as call transfer on no answer, is a specific condition within call forwarding. It comes into play when a call is forwarded but not answered by the recipient. In this case, the call is automatically redirected to another predefined number or destination after a certain number of rings or a specific duration of unanswered time. This feature is particularly useful in business scenarios where ensuring that calls are promptly answered is crucial.

In summary, while call forwarding involves redirecting calls from one number to another, no answer transfer is a subset of call forwarding that automatically transfers calls to a secondary number if the initial call recipient doesn't answer within a specified time frame.

What Are Advanced Call Forwarding Rules?

Advanced call forwarding helps you set up redirects for incoming calls based on more complex rules and conditions including:

  • Call Forward Fixed
  • Selective Call Forwarding
  • Call Forward Busy
  • Call Forward Unanswered/No Answer
  • Call Forwarding Variables

Call Forward Fixed

Also known as Remote Call Forwarding or Permanently Parked, this feature allows you to automatically forward all your incoming calls to your answering services 24/7/365.

Typically, this feature is activated by the service provider. If you wish to turn it off, you need to get in touch with your service provider.

This feature comes in handy if your phone service is disrupted, your internet is down or when you are facing internal network issues. You can choose to forward all your incoming calls to a working number in such scenarios. This way you don't miss an important call or a lead.

Selective Call Forwarding

Selective Call Forwarding is a feature that lets you forward calls from a specific list of numbers to another phone.

When this feature is turned on, you won't be able to receive incoming calls from the list of numbers you forwarded to another number.

This is useful when you want certain departments or employees to deal with certain calls.

Call Forward Busy

You guessed it right. You can forward your calls to another number if your line is busy.

Imagine this scenario: an important call comes to your phone when your line is busy. If it was a translatable lead or a client that needs immediate resolution, you missing the call and keeping them waiting won't look good on you.

If you have activated Call Forward Busy, one of your teammates could help the caller solve their problems without any delay.

Call Forward Unanswered/No Answer

This feature allows you to forward an incoming call when you are not in a position to answer a line. You can even set the number of rings a caller must hear before forwarding the call to another number.

This feature can be put to use if you are not at your desk or too busy to pick up calls. That way you don't have to miss an important call when you are away.

Call Forwarding Variable

Otherwise known as Traditional Call Forwarding, this feature allows you to forward all your calls to another number automatically. You can turn this feature on or off when in need and even change the number to which the call should be diverted.

Let us imagine that you have to catch a flight while your coworker is engaged in an important negotiation. You expect a call from them before you land and are in no position to answer any quick questions.

Call Forwarding Variable is extremely useful in such scenarios and someone else from the office can pick up the call and take a message.

A few common questions about call forwarding

Troubleshooting common call forwarding issues

Experiencing call forwarding issues? Don't worry, we've got you covered with these top tips to troubleshoot common call forwarding problems:

Check Call Forwarding Settings: Ensure that your call forwarding settings are correctly configured. Double-check the forwarding number and any specific conditions or rules you've set.

Verify Network Connection: A stable internet or cellular connection is crucial for call forwarding to work seamlessly. Poor connectivity can lead to forwarding failures.

Confirm Forwarding Conditions: If you've set up conditional call forwarding (e.g., forwarding only when busy or unreachable), verify that the specified conditions are met.

Test with Different Numbers: To identify if the issue is with the forwarding number itself, try forwarding calls to different numbers. This can help isolate the problem.

Restart Device: Sometimes, a simple restart of your device can resolve minor glitches that affect call forwarding.

Update Device Software: Ensure that your device's software is up-to-date. Outdated software can lead to compatibility issues with call forwarding settings.

Check Carrier Restrictions: Some mobile carriers may have restrictions on call forwarding for certain plans or regions. Contact your carrier to ensure call forwarding is supported.

Disable Call Forwarding and Re-enable: Temporarily turn off call forwarding, wait a moment, and then re-enable it. This can refresh the settings and resolve any temporary issues.

Try Alternate Methods: If you're using a specific method or app for call forwarding, experiment with alternate methods to see if the issue persists.

Contact Customer Support: If none of the above steps work, reach out to your telecom provider's customer support. They can assist in diagnosing and resolving more complex issues.

By following these tips, you'll be well-equipped to troubleshoot and resolve common call forwarding issues, ensuring your communication remains uninterrupted and reliable.

Is it possible to forward calls to multiple numbers at once?

Yes, it is possible to forward calls to multiple numbers at once using certain call forwarding features. This functionality is often referred to as "simultaneous call forwarding" or "call cascading."

Simultaneous call forwarding can be useful for businesses that want to ensure that important calls are quickly answered by any available team member. It's also handy for individuals who want to ensure that calls are forwarded to multiple devices, such as a mobile phone and a landline, to avoid missing important calls.

Quicktalk stands out as a top-tier business phone system provider that excels in forwarding calls to multiple numbers simultaneously. With its advanced features and user-friendly interface, Quicktalk empowers businesses to effortlessly set up simultaneous call forwarding, ensuring that important calls are promptly attended to by the right team members.

What Does It Mean When It Says Your Call Has Been Forwarded?

When you dial a number and you hear a notification that the call is forwarded, it means that the recipient has chosen to redirect your call to another number.

Typically, call forwards are activated when the recipient is busy, can't answer your call or doesn't have access to their phone, etc. If you are calling a business, the person on the other end will be able to help you with your request.

Is call forwarding free?

While call forwarding is a convenient feature, it's important to note that the cost associated with call forwarding can vary depending on your specific telecommunication plan and provider. 

Some plans may include call forwarding as part of their package, while others might charge additional fees for using the service. To understand the exact cost and conditions of call forwarding, it's recommended to check with your service provider and review your plan details.

Will a caller notice anything if I forward the call?

The caller may realize the call is forwarded to another number due to:

  • Notification from the network: The phone company may notify the caller with a message that the call is being forwarded.
  • Music played while forwarding the call: The service provider may play music while the call is getting forwarded
  • Different ring signal: The caller may hear a different ring tone other than the one they normally hear. This mostly happens when you forward the call to a number in another country.
  • Longer wait time before ringing: Call forwarding might take a few extra seconds to get connected causing the caller to wait for a few seconds to hear the ring tone.

Forward calls from landline to cell phone

Want to know how to set up a call forward from your landline to a cell or mobile phone if you are living in the USA or a European country? Here is a step-by-step guide.

Call forwarding from landline to mobile in the US

First, let us see how to forward calls to a cell phone if you are living in the USA. Please note that the below call forwarding rules are based on NANP or the North American Numbering Plan.

How does Verizon landline call forwarding work?

To activate or cancel call forwarding from your Verizon landline follow the below instructions:

  • Forward all calls: Dial *72 followed by the number to forward your call
  • Forward calls when your line is busy or no answer: Dial *71 and then the number to forward the call
  • Cancel call forwarding: Dial *73

How to do AT&T Call Forwarding For home phone

Find below the ways to activate and deactivate call forwarding on an AT&T local home phone:

  • Call forwarding: Dial *72 or 72#. Punch in the number to which the calls need to be forwarded and wait till you hear an answer. For deactivation, Dial *73 or 73#.
  • Call forwarding for busy lines or don't answer: You will need agent assistance to activate and deactivate these options. Call 800.288.2020.
  • Selective call forwarding: To activate and deactivate this option on your AT&T phone, you need to dial *63 and then press 3.

Call Forwarding from Landline to Mobile in Europe

Here is how to activate call forwarding from landline to mobile phone if you are living in a European country.

Note: The below given call forwarding rules are based on CEPT and ETSI standards developed in the 1970s on POTS and ISDN lines.

Setting Up Call Forwarding for Android

Your android phone comes with an inbuilt call forwarding feature. To Activate call forwarding, follow the below steps:

  • Step 1: Unlock your device and open the Phone widget
  • Step 2: Based on the kind of device you use, you will either find 3 dots or the settings symbol on the right top. Click on it and you will be redirected to call settings
  • Step 3: Click on Call Forwarding. You can see separate options to forward voice and video calls. Once you click on either of them, multiple options will be displayed on the screen such as:
  • Always forward
  • When busy
  • When unanswered
  • When unreachable

Step 4: Choose the option and set the call forwarding number. Select Enable and it is done.

Note: You can also turn off call forwarding following the same steps.

Setting Up Call Forwarding on an iPhone

To set up call forwarding on an iPhone follow the below steps:

Step 1: Go to the settings of your phone

Step 2: Scroll down until you see the Phone widget and click on it.

Step 3: You will see call forwarding, now click on it and swipe to see the option to enter the number to which you should forward the call. That's it. Your call forwarding is activated.

Note: You can follow the same steps to deactivate call forwarding.

Setting Up Call Forwarding with Leading Telecom Operators

Google Voice call forwarding

Here are the steps you need to follow to forward calls from your Google Voice number:

Step 1: Log in to your account

Step 2: Click on the Settings icon on top right

Step 3: Select a number from the linked number

Step 4: Now, choose Send Code

Step 5: Enter the code that is sent to your phone and verify the connection

Step 6: Check the box next to forwarding calls and it's done.

Spectrum Call forwarding

Use the below steps to forward calls on your Spectrum number:

Forward All Calls

You can use the below dialer codes to activate call forwarding in your handset:

  • Step 1: Enter star (*) 72 and wait till you hear a dial tone
  • Step 2: Now, punch in the phone number you want the calls to be forwarded to and then press the # key.
  • Step 3: Wait till you hear a confirmation

Note: Punch in *73 and then the call button. Now, wait for a dial tone to cancel call forwarding.

Missed Call Forwarding

In case you want to forward a call, you fail to pick, key in *71 and then the 10-digit phone number to which you want to forward your calls. Press the call button and wait for a confirmation message and hang the phone. It's all done.

T mobile Call Forwarding

To activate call forwarding, follow the below steps:

Step 1: Visit the official website and then go to the device page

Step 2: Choose your phone brand from the list displayed on the site

Step 3: Scroll till you see the How To section and choose Calling & Contacts.

Step 4: Now, choose Block and Manage calls for the phone.

Step 5: Choose the condition under which the call should be forwarded from the list given, and then follow the instructions displayed on the screen to activate call forwarding.

Comcast Call Forwarding

Follow the below steps to activate the unconditional call forwarding option on Comcast:

Step 1: Pick the receiver, once you hear a dialer tone, punch in *72

Step 2: Wait till you hear a caller tone again, dial the 10-digit number you want to forward your calls to.

Step 3: Stay until someone picks up the destination number and your unconditional call forwarding is done.

Note: To deactivate, press *73 after picking up the receiver and then hang up the phone.

They also offer conditional forwarding such as call forwarding when you are busy or lines not answered, etc.

Sprint Call Forwarding

The call forwarding feature works on a landline or mobile phone. Find below the steps for unconditional forwarding with Sprint:

Step 1: Press *72 followed by the 10-digit forwarding phone number.

Step 2: Now, press the Talk button.

When the call forwarding is activated, you will hear a notification that says the feature is activated. Wait till you hear the message.

Note: Dial *720 to deactivate unconditional call forwarding. Check the website to know about advanced call forwarding features.

How do you set up call forwarding on a business phone system?

Setting up call forwarding on a business phone system typically involves a few straightforward steps, but the exact process can vary based on the specific phone system or provider you're using. Here's a general guide on how to set up call forwarding with Quicktalk as an example:

Create an account and activate your business phone number: With Quicktalk, you can 

Add users: Quicktalk allows you to manage calls as a team from a shared numbers. Thus, you can add team members and register their phone numbers to which the calls will be forwarded to.

Access Your Phone System Settings: Log in to your business phone system's administration portal on This is accessible through a web browser.

Adjust business hours: Create the scenarios according to you business opening hours.

Choose Forwarding Type: Select the type of call forwarding you want to set up between simultaneous call forwarding, random call cascading or call cascading with a pre-defined order. Tick the users' boxes according to the team members you want to forward calls to.

Save Settings: Once you've configured the forwarding options, make sure to save your changes.

Test Call Forwarding: To ensure that call forwarding is working as intended, make a test call to your business phone number and observe if the call is correctly redirected to the specified forwarding number.

Adjust as Needed: If you find that the call forwarding settings need to be adjusted later, you can log back into the phone system's portal and make the necessary changes.

Remember that specific instructions can vary depending on your business phone system provider, so it's recommended to refer to their official documentation or contact their support for detailed guidance tailored to your system.

Top Benefits Of Using A Business Phone System For Call Forwarding

As a matter of fact, more than 60% of businesses use call forwarding as a way to improve customer service.

Using a business phone system for your call management comes with innumerable benefits. Here is how you can benefit:

Manage Your Availability Better

With call forwarding activated, you can make sure that some key resources are always available when a customer calls. For instance, when someone is out of the office, they can activate call forwarding to a colleague's number in the same department.

Interestingly, you can even forward the call to a series of numbers until someone picks the call. This is a great way to make sure that the caller always gets the answers they are looking for.

To sum it up, call forwarding is the best way to make sure that someone is always there to address your customers' concerns.

Get Your Customer Calls From Anywhere

For a small business owner who practically runs the operation from their phone, being able to attend to customer calls from anywhere is important. By getting a professional phone number you don't have to share your personal number with anyone.

You can just forward your business calls from your office phone to your personal phone or to one of your colleagues' phone numbers making sure that someone always answers the call. In short, you can pick up your business call anywhere without sharing your personal number with customers.

Use Call Routing Functions For A More Advanced Forwarding System

Call forwarding is also about staying connected to your business on different types of phone systems from multiple locations. Consider this scenario: You have a VoIP phone set up in your home office in Chicago while two landlines are in the Seattle office and a few mobile numbers in another city.

How can you make sure that a customer call is answered from different destinations and phones if required? You use advanced call forwarding/diverting options and your customers will never know.

Set up After-Hour Rules

Using an advanced call forwarding system, you can let your customers know the operational hours. For instance, if a customer calls after or before office hours, you can inform them that you have closed for the day, giving them a prompt to leave their contact details so that you can get back to them the next day.

If you have a remote customer support center that works after office hours, you can forward the calls to that number as well.

Quicktalk business call forwarding

Quicktalk is a business phone system designed for small businesses and entrepreneurs. It helps them to manage their customer calls from anywhere thanks to an advanced call forwarding system. For $19 per month per company, you can get a business phone number for your company, set up an auto-attendant with custom greetings and call routing, and benefit from unlimited calls, outbound and inbound.

A List Of The Best Free Call Forwarding Applications (iOS and Android)

1. Call Forwarding Lite

It is an app that lets you forward your calls to another business number.


The benefits of using Call Forward Lite include forwarding calls if you fail to answer a call or when your phone is on busy mode. Even if your phone is unreachable, the app forwards your call for free. The app also offers premium plans.


Most users have complained that the app rarely worked and some even claim that they can't deactivate the call forward. The lack of proper documentation on how to activate or deactivate the function also adds to the woes. Their premium plan is very expensive, priced at $2,99.

2. Call Divert

A call forwarding app, Call Divert offers many benefits and features. Let's find out both the advantages and disadvantages.


In addition to activating and deactivating the call forward, Call Divert lets you check the status of existing forwards, erase the settings. The app also has call waiting features.


Users have reported annoying ads taking over the screen without letting them access any feature. According to some users, they couldn't divert the call to the number they specified and most of them couldn't find instructions on how to turn on or off the feature.

3. Easy Call Forwarding

This app lets you set up call forwarding easily. Let's understand the advantages and disadvantages.


Supports call forwarding in major service providers such as AT&T, Sprint, T-Mobile Verizon, etc. The call forwarding is done using special USSD Codes. The app supports Dual-SIM allowing to easily configure call forwarding for each sim.


After the 30 days free trial, you need to pay for the app. Most users have complained that after the free trial period, they faced many hiccups and the app stopped working after a while. Users also complained that deactivating the call forwarding doesn't work smoothly.

4. Forward My Calls (Android only)

Forward My Call is your way to redirect your calls to another number with a click. Take a look at the benefits and downsides.


Using the app, you can manually activate call forwarding. The app also lets you save the last phone number you used for call forwarding. You can even forward your calls when the phone battery is low.


Ad banner appears on the screen and you need to pay $0.99 if you wish to use the app without ads. Some users have reported that the app keeps crashing after activating call forward and they are unable to cancel the function.

According to many users, the android only app works only on certain phones and doesn't allow you to select numbers from your phone book.

5. Call Forwarding 2021

This lets you set up call forwarding with a click. Let's take a look at the pros and cons of the app.


In auto setting mode, you can activate unconditional call forwarding and divert calls when unanswered or busy.


The instructions inside the app are not in English according to many users. The screens are flooded with ads and it is not easy to navigate through the app.

6. Call Forwarding by Android Buddy

The app offers an easy solution to your call forwarding worries. Find below the benefits and downside of the app.


The app is easy to use and allows you to forward calls to another number. You can take advantage of conditional forwarding and forward calls when your line is busy.


The instructions on the app are in broken English making it difficult for a user to read and understand the steps required to activate and deactivate call forwarding. Some users have complained that the app didn't work on their phones.


Call forwarding offers businesses unmatched convenience and it is a great way to make sure that you don't miss a call even when you fail to attend one.

For a business to work efficiently, you need a comprehensive phone system that can be tailored to your requirements. Free apps may not be able to scale up and meet your business call forwarding needs.

When you purchase a phone system for your business needs, be sure to purchase a premium one that comes at a reasonable rate. Look for advanced features and a reputed company as a good phone system can improve your brand image while helping you reach out to a larger customer base.