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The Best RingCentral Alternatives for Small Businesses

November 15, 2023
phone system for small business

Looking something similar to RingCentral, but better? Discover the best 5 alternatives to RingCentral that you can use for your business phone system.

Table Of Content
  • What is RingCentral?
  • What is RingCentral Pricing?
  • Why Transitioning from Ringcentral Is the Right Choice
  • Alternative #1: Quicktalk
  • Alternative #2: Grasshopper
  • Alternative #3: Google Voice
  • Alternative #4: Nextiva
  • Alternative #5: Dialpad
  • Alternative #6: 8x8
  • Alternative #7: Zoom Phone
  • Alternative #8: Openphone
  • Alternative #9:
  • Alternative #10: Vonage
  • Alternative #11: Ooma
  • Why move away from RingCentral?
  • RingCentral Alternatives FAQs

What is RingCentral?

RingCentral is a provider of cloud enterprise communications and collaboration solutions. Through their cloud-based platform, they provide calls, video conferencing, team messaging, and a customer contact center software.

RingCentral offers free inbound calling and allows for extension-to-extension global free calling. They provide local numbers so businesses can give the impression they are calling from any region of their choice. Their open API platform enables custom integrations and uses 7 layers of security. Their call management system also provides in-depth analytics with a dashboard containing 30+ pre-built KPIs and in-depth QoS reports.

All of their solutions can be found on their RingCentral app for mobile and desktop. They are headquartered in California and serve customers internationally.

What is RingCentral Pricing?

Source : RingCentral pricing on on the 09/30/2022

RingCentral offers 4 packages with monthly per user license fees ranging from $29.99 to $59.99. The Essentials monthly package is available only for up to 20 users per account and costs $29.99 per user. Irrespective of whether you want to upgrade, you will have to do so when you add on the 21st user. The pricing for the Standard, Premium and Ultimate Packages stays the same irrespective of the number of users as long as it is less than 99. Having more than 100 users lowers the price slightly but takes away the option of a trial period.

The 4 packages offers different features:

  • Essentials - $29.99 billed monthly / $19.99 billed annually per month user: basically a phone number with unlimited calling and SMS (and a few basic features)
  • Standard - $37.99 billed monthly / $27.99 billed annually per month per user: Essentials + video conferencing options, auto-attendant and workspace integrations (Slack, Gmail, Outlook…)
  • Premium - $44.99 billed monthly / $34.99 billed annually per month per user: Standard + real-time analytics, call recording and CRM integration.
  • Ultimate - $44.99 billed monthly / $34.99 billed annually per month per user: Premium + special reports and alert system.

Why Transitioning from Ringcentral Is the Right Choice

Moving away from RingCentral can be a practical choice for several reasons. Firstly, RingCentral's pricing can become steep when you require essential features like setting up an auto-attendant or CRM integration, potentially starting at $37.99 per user monthly. Additionally, RingCentral's complex package structure can be overwhelming for small and medium-sized businesses, pushing them into more expensive plans than needed. 

Furthermore, RingCentral's user interface, though evolved, can be convoluted, making it challenging to perform even simple tasks. The customer support experience can also be frustrating, with reported issues of lengthy waits and unhelpful interactions.

Simpler, more affordable, and user-friendly alternatives can offer a quicker setup, making them attractive options for businesses seeking efficient communication solutions.

Alternative #1: Quicktalk

Whether you're looking for a basic business phone line or a communication solution with advanced call center features, Quicktalk is considered the best alternative to a service like RingCentral. It is easy to install and equipped with a range of features that make your employees and customers happier.

Top Advantages of Quicktalk

  • Unlimited inbound and outbound calls: Get unlimited inbound and outbound calling to 36 countries along with call forwarding and call transfer facilities.
  • Monitor your call activity: Monitor your call activities in real-time from your dashboard and mobile application and take advantage of the live call listening feature.
  • Cancel anytime: No contracts are involved and anytime cancellation is allowed.

What makes Quicktalk better than RingCentral?

Quicktalk is a modern phone system that has been designed specifically for small businesses and entrepreneurs. You can set up your account online in 2 minutes (including picking a phone number, and setting up your auto-attendant with greetings and call distribution) and benefit from unlimited calls from desktop and mobile devices for only $19/month/company (including up to 3 users).

Alternative #2: Grasshopper

Grasshopper Overview

Grasshopper is a cloud-based business phone system popular amongst entrepreneurs and small businesses. Subscribers can choose between local, toll-free and vanity numbers to handle incoming and outgoing business calls. It's easy to set up and can be accessed via desktop and mobile applications.

Check out our comparative analysis between Ringcentral and Grasshopper.

Grasshopper Features

Grasshopper subscribers can port their existing numbers or choose a secondary number. This can be used to make and receive calls and text messages. Both Wi-Fi calling and VoIP calling are supported.

Incoming calls can be routed through an auto attendant to create a professional impression on callers. Other features available with Grasshopper subscriptions include customized greetings and hold music, multi-extension support, voicemail transcriptions and call forwarding. Some features are available as add-on services while others like call recording are exclusive to certain plans.

Grasshopper and Ringcentral Pricing Comparison

Grasshopper currently offers 4 monthly subscription plans. Entrepreneurs can choose between the True Solo Plan priced at $16 per month and the Solo Plus plan priced at $31 per month. The $51 Partner plan and the $89 Small Business plan are well suited to small businesses.

Additional numbers and extensions beyond what are included in the plans can be purchased as add-ons. Grasshopper subscriptions do not include international calling. These calls are billed additionally on location-specific per-minute rates.

While Ringcentral plans have more features, Grasshopper is more budget-friendly.

Grasshopper and Ringcentral Competitive Analysis

  • Accessibility: In addition to the mobile and desktop application interfaces as supported by Grasshopper, Ringcentral users can also handle calls through a web browser and supported desk phones.
  • Business Texting: Ringcentral limits the number of text messages that can be sent out by a user in a month. However, Grasshopper includes unlimited business texting for all subscribers.
  • Call Monitoring: Ringcentral offers plan-specific live call monitoring and call recording features. While Grasshopper does not include these features in its plans, all subscribers can access call-tracking metrics to assess agent performance.
  • Call Greetings: Ringcentral and Grasshopper have customized call greeting capabilities. Grasshopper also gives subscribers the option of professionally recorded greetings at an additional fee.
  • Plan customization: Ringcentral has defined plans while Grasshopper gives the subscriber the option of add-on services such as professionally recorded call greetings, call blasting and virtual receptionist services.

Alternative #3: Google Voice

Google Voice Overview

Google Voice is a telephone service provided to Google Account holders in the USA and Canada and Google Workspace customers in select countries. The budget friendly plans make it well suited to organizations with small teams. It also features built-in integration with other Google services.

Check out our comparative analysis between Ringcentral and Google Voice.

Google Voice Features

Google Voice subscribers can get a new number with their subscription or port an existing number. Voice and video calls can be handled through mobile and desktop applications or VoIP-supported desk phones. Built-in integration with Google Calendar, Google Meet and other Google services helps with team productivity.

Features like call forwarding, voicemail transcription and usage reporting are available in all plans while others like multi-level auto attendants and call recording are only available with the Standard and Premier plans.

Google Voice and Ringcentral Pricing Comparison

Google Voice gives subscribers the choice of 3 monthly plans priced at $10, $20 and $30 per user per month. The Starter plan limits access to 10 users across 10 domestic locations while the Standard and Premier plans can have unlimited users in as many domestic locations. User accounts in international locations are available only in the Premier plan.

Calls between Google Voice accounts and numbers in the USA and Canada are included in the plans while calls to international destinations are billed on usage.

When compared, Google Voice emerges as the more cost-effective solution especially for small businesses with a domestic audience.

Google Voice and Ringcentral Competitive Analysis

  • Features: Ringcentral offers more feature-rich plans while the features available in Google Voice plans are limited in comparison.
  • Auto attendant: Incoming calls to all Ringcentral accounts can be routed through a multi-level auto attendant. However, the auto attendant feature for Google Voice subscribers is available only to Standard and Premier subscribers.
  • Call recording: Call recording is available in all Ringcentral plans but is limited to Standard and Premier Google Voice plans.
  • Reporting: Ringcentral offers basic call log reports and real-time quality of service analytics with all plans while advanced analytics are available only with higher-tier plans. Google Voice offers comparative usage and activity reports in all plans and advanced reporting with the Premier plan.
  • Customized greetings: Ringcentral and Google Voice offer similar customization options for call greetings.

Alternative #4: Nextiva

Nextiva Overview

Nextiva is a VoIP service provider with a wide range of features for accessibility, call management and call tracking. By unifying access to varied communication channels and productivity tools through a single platform, Nextiva streamlines workflow and optimizes productivity. This makes Nextiva subscriptions beneficial for large teams.

Check out our comparative analysis between Ringcentral and Nextiva.

Nextiva Features

Nextiva is a fully cloud-based business communication system with voice and video calling as well as chat features. Subscribers can make unlimited calls within the USA and Canada and access features like auto attendants to route incoming calls, internet faxes, call log reports, customized hold music and threaded conversations.

When it comes to features like conference calls and business text messaging, plans have varied participation limits. Other features like CRM enterprise-level integration, call recording and multi-level auto attendants are available only with higher-tier plans.

Nextiva and Ringcentral Pricing Comparison

Like Ringcentral, Nextiva offers 3 monthly subscription plans. Nextiva plan pricing depends on the number of users. The Essential plan subscription ranges from $24.95 to $30.95 while the Enterprise plan subscription ranges from $39.95 to $45.95 per user per month.

All plans are inclusive of unlimited calling in the USA and Canada as well as a free local or toll-free number.

When compared, the starting prices for Nextiva plans are lower but the top plans for Ringcentral are priced lower compared to Nextiva.

Nextiva and Ringcentral Competitive Analysis

  • Starter plans: For large teams, Nextiva offers a more budget-friendly starter plan. However, Ringcentral is better suited to smaller teams.
  • Auto attendants: Nextiva and Ringcentral both route incoming calls through an auto attendant.
  • Toll-free minutes: Both Nextiva and Ringcentral offer limited toll-free minutes with the NextivInternational calling: Both service pa limits being higher than Ringcentral
  • Call recording: Ringcentral includes on-demand call recording in all plans while Nextiva includes this feature only in the Enterprise plan
  • Roviders bill international calls on location-specific per-minute call rates.

Alternative #5: Dialpad

Dialpad Overview

Dialpad is an AI-powered business communication platform available in 70+ countries. Subscribers can communicate with team members and customers through voice and video calling as well as text messages.

In addition to its communication capabilities, Dialpad is popular because of its ability to be integrated with other platforms and its range of productivity-enhancing features.

Take a look at our comparative analysis between Ringcentral and Dialpad

Dialpad Features

Dialpad offers unlimited calling to all subscribers as well as access to real-time analytics and reporting. Features like custom call routing, voicemail transcriptions, Google Workplace integrations and screen sharing are common to all plans. Dialpad also offers 3-way calling, call forwarding and call recording features.

On the other hand, international SMS and Salesforce integration are available only in the higher-tier plans. Certain features like additional toll-free numbers are available as add-ons.

Dialpad and Ringcentral Pricing Comparison

Dialpad offers 3 monthly subscription plans. Pricing starts at $23 per user per month for the Standard plan. The Pro plan is priced at $35 per user per month. All plans include unlimited inbound and outbound calling within the subscriber's country, USA and Canada.

Calls to numbers in other locations are billed on usage at location-specific per-minute rates. In addition to the local number provided, the Pro and Enterprise plan gives subscribers the option of purchasing add-on local or international numbers.

On comparing the prices of Dialpad and Ringcentral subscriptions, Dialpad emerges as the more cost-effective solution.

Dialpad and Ringcentral Competitive Analysis

  • Incoming call routing: Incoming calls to Dialpad subscribers can be routed through a customized IVR system. Ringcentral routes incoming calls for Standard and Premium plans through an auto-attendant.
  • Call monitoring: Dialpad plans include varied call monitoring services like call whispering, call barging and call takeovers. On the other hand, Ringcentral offers limited call monitoring features in its higher-tier plans.
  • International calling: Both service providers offer international calling with calls billed on usage.
  • Integration: Dialpad and Ringcentral platforms can be integrated with a number of other apps. In both cases, app integration is plan-specific.
  • Call recording: Ringcentral includes on-demand call recording in all plans with automated call recording included in the higher-tier plans while Dialpad offers standardized call recording in all plans.

Alternative #6: 8x8

8x8 Overview

8x8 is a VoIP communication solution ideal for customer support teams and mid-sized call centers. It centralizes voice, video and text communication through a single platform. This comprehensive communication solution has multiple monthly subscription plans tailored for varying business needs. 8x8 services are available in 55+ countries.

Go through our comparative analysis between Ringcentral and 8x8.

8x8 Features

8x8 offers an all-in-one solution for communication through voice and video calls as well as text messaging. It supports unlimited voice calling to a plan-specific number of locations. 8x8 accounts can be accessed through web browsers, supported desk phones and desktop applications. Other features available with 8x8 plans include hot desking, call routing through multi-level auto attendant and CRM integration. Other features like live call monitoring, post call surveys and call activity analytics are available only in higher-tier plans.

8x8 also gives its subscribers the option of purchasing add-on features like speech analytics, IVR and Intelligent Customer Assistants.

8x8 and Ringcentral Pricing Comparison

8x8 gives businesses a choice between 2 unified communication plans and 3 contact center plans. Plan prices are comparable to those offered by Ringcentral. That said, having more plans to choose from makes it easier to find a plan that suits your budget.

8x8 and Ringcentral Competitive Analysis

  • Unlimited calling: The 8x8 starter plan offers unlimited voice calling in 14 countries while the other plans include unlimited calling in 48 countries. In comparison, Ringcentral includes calls in the USA, Canada and domestic locations.
  • Call monitoring: Both Ringcentral and 8x8 offer a range of advanced call monitoring features like call whispering and barging but limit availability to the higher tier plans.
  • Hot desking: All 8x8 subscribers can access customized settings, voicemail and extensions in a shared phone. This feature is not available in the Ringcentral starter plan.
  • Call routing: Ringcentral and 8x8 both allow subscribers to route incoming calls through a customized multi-level auto attendant.
  • Activation: Ringcentral and 8x8 have similar activation processes.

Alternative #7: Zoom Phone

Zoom Phone Overview

Zoom Phone is a cloud-based communication solution that's ideal for global organizations with remote teams. Services packaged in 3 distinct plans are available across 47 countries. Businesses can pick a pay-as-you-go model or prepaid plans with unlimited outbound calling. Along with voice calls, Zoom Phone supports video and conference calling as well as text messaging.

Check out our comparative analysis between Ringcentral and Zoom Phone.

Zoom Phone Features

All plans are inclusive of unlimited international calling. Additionally, the PRO Global Select plan includes unlimited domestic calling in 40+ countries. Other features common to all plans include voicemail with transcription, unlimited IVR/ auto attendant menus to route incoming calls, live call monitoring and call recording.

Several features like workspace reservations, additional phone numbers, toll-free numbers, and so on are available as add-on packs.

Zoom Phone and Ringcentral Pricing Comparison

Like Ringcentral, Zoom Phone offers its services in 3 plans with monthly subscription rates. The Pay As You Go starter plan by Zoom Phone is priced at $10 per user per month. The other 2 plans are priced at $15 and $20 per user per month respectively. This makes all the Zoom Phone plans cheaper than Ringcentral plans.

Zoom Phone and Ringcentral Competitive Analysis

  • Domestic calling: All Ringcentral plans are inclusive of unlimited domestic calls in the USA and Canada. However, Zoom Phone uses a pay as you go model for its starter plan. Only the upgraded plans include unlimited outbound domestic calls.
  • Live call monitoring: Ringcentral includes live call monitoring features such as call whispering, barging and joining only in higher tier plans. However, Zoom Phone includes live call monitoring features in all plans.
  • CRM integrations: Ringcentral can be integrated with several CRM platforms but this feature is not available in the basic plan. Zoom Phone also includes CRM integrations and makes it available in all plans.
  • Call recording: Both Ringcentral and Zoom Phone subscriptions have call recording capabilities. However, Ringcentral offers automated recording only in its higher-tier plans.
  • Hot desking: Hot desking is available in all Zoom Phone plans. Ringcentral includes this feature only in select plans.

Alternative #8: Openphone

Openphone Overview

Openphone is a VoIP phone system for internal and external business communication. This all-in-one communication tool allows users to text and call contacts from an easy to use mobile and desktop app. In addition, it also features numerous tools that foster collaboration to improve productivity and customer experiences.

Read our comparative analysis between Ringcentral and Openphone.

Openphone Features

Openphone offers unlimited calling and text messaging in the USA and Canada. Subscribers can port an existing number or get a new number. Additional numbers are available with all plans.

Teams sharing a phone number can also access shared contact lists and contact notes. Some of the other features common across Openphone plans include voicemail transcripts, email integration, message scheduling and AI-suggested response messages. Other features like group calling, audit logs and Salesforce integration are plan-specific.

Openphone and Ringcentral Pricing Comparison

Openphone offers 3 monthly subscription plans starting from $17 per user per month for the Standard plan. The Premium plan with more collaborative features is priced at $25 per user per month.

Large organizations with more complex requirements can look into upgrading to the Enterprise plan. Irrespective of the plan chosen, subscribers must also pay a one-time carrier review and setup fees and monthly messaging fees. Each subscription includes 1 phone number. Additional numbers can be purchased with any plan for $5 per month.

Thus, for small businesses on a limited budget, Openphone appears as a more budget-friendly solution.

Openphone and Ringcentral Competitive Analysis

  • Business messaging: Ringcentral plans are inclusive of a plan-specific limited number of SMSs every month. On the other hand, Openphone subscribers must pay an additional monthly fee for unlimited text messaging services.
  • Reporting: All Ringcentral plans are inclusive of call log reports and real-time quality-of-service analytics. Upgrading to higher-tier plans can also include reports on business analytics and more. However, audit logs and call reports are not available in the Openphone starter plans.
  • Call monitoring: Ringcentral includes live call monitoring for higher-tier plans and call recording for all plans. However, Openphone only includes call recording and has no options for live call monitoring.
  • Integrations: Ringcentral and Openphone both can be integrated with several other platforms. Some are included in all plans while others are plan-specific.

Alternative #9: Overview is a versatile solution with budget-friendly communication solutions for businesses. It is well suited to entrepreneurs and startups. Subscribers have the choice of several add-ons to customize plans. Easy account access from mobile and desktop interfaces as well as supported deskphones make this a preferred solution for organizations with remote teams.

Go through our comparative analysis between Ringcentral and Features

All plans are inclusive of a phone number and at least 500 domestic voice calling minutes. Subscribers can also host video conferences with the number of participants limited by the plan chosen. Other common features include screen sharing, a shared address book, call forwarding, call logs, custom greetings and call routing through automated attendants. and Ringcentral Pricing Comparison gives businesses a choice between 3 monthly subscription plans priced at $14.99, $21.99 and $31.99 per user per month. The Basic plan includes limited talking minutes while the other 2 plans include unlimited domestic talking minutes. Additional phone numbers are available at $4.99 per month. Subscribers can also get standard rate and premium rate global numbers as add-ons to their subscription plan.

For basic communication, has budget-friendly solutions but if you're looking for more features, Ringcentral may be more cost-effective. and Ringcentral Competitive Analysis

  • Calling minutes: is cheaper but only the Plus and Pro plans include unlimited calling minutes. On the other hand, all Ringcentral plans are inclusive of unlimited domestic calling minutes.
  • Live call monitoring: lacks access to call whispering, call barging and other live call monitoring features as included in Ringcentral plans.
  • Call recording: Both Ringcentral and offer call recording but this feature is an add-on in the Basic and Plus plans.
  • Incoming call routing: Ringcentral and have similar approaches to routing coming calls through automated attendants.
  • Cost effectiveness: At first glance, plans are cheaper but they miss out on many features offered by Ringcentral.

Alternative #10: Vonage

Vonage Overview

Vonage is a cloud-based communication platform with a wide range of features for voice and video calling, texting and team collaboration. With a range of unified communication and contact center plans, Vonage suits businesses of all sizes. The service is accessible from mobile, IP phones and desktop interfaces.

Take a closer look at a comparative analysis between Ringcentral and Vonage

Vonage Features

Vonage plans are inclusive of a local phone number that can be used for unlimited domestic calling and SMS. They also include 50+ business phone features. The higher tier plans include a few more features like routing via a virtual receptionist, analytics, business app integrations and voicemail transcription. Other features like call recording, visual voicemail, virtual phone extensions and more are available as add-ons.

Vonage and Ringcentral Pricing Comparison

Vonage offers 3 monthly subscription plans with pricing that varies according to the number of users. The starter plan is priced at $14.99 for 99 users and $19.99 for a single user.

The Advanced plan subscription for a single user is $39.99. In addition, subscribers may choose to enhance their plan with add-ons for specific features such as on demand call recording and a virtual mailbox.

The Vonage subscription prices may be lower than Ringcentral subscriptions but if you need any add-ons, the costs should be balanced.

Vonage and Ringcentral Competitive Analysis

  • Subscription plans: Ringcentral are all-inclusive with the exception of international call usage. On the other hand, though Vonage plans include many features, they offer many additional features as add-ons.
  • Call recording: On demand call recording is included in all Ringcentral plans and automated for higher-tier plans. In the case of Vonage, this feature is available as an add-on.
  • Call routing: Ringcentral and Vonage both include an auto attendant to route incoming calls to relevant teams.
  • Voicemail transcription: Ringcentral includes a voicemail transcription service in all its plans while Vonage includes this feature only in the highest-tier plan.

Alternative #11: Ooma

Ooma Overview

Ooma is a cloud-based communication platform with solutions for personal use and business use. Businesses can choose from 3 monthly subscription plans with a wide range of features for better communication and collaboration. It's easy to set up and can be accessed from mobile and desktop app interfaces.

Read our comparative analysis between Ringcentral and Ooma

Ooma Features

Ooma subscription plans include 50+ features to empower teams to connect with one another and improve productivity. All plans are inclusive of unlimited calling to numbers in the USA, Mexico, Canada and Puerto Rico.

Incoming calls are routed through a virtual receptionist and teams can hold video conferences with a plan-specific number of participants. Features like CRM integration, call queueing and hot desking are features exclusive to the highest tier plans.

Ooma and Ringcentral Pricing Comparison

Like Ringcentral, Ooma has 3 monthly subscription plans. Price points for the starter and mid-level plan are $19.95 and $24.95 per user per month. This makes these plans comparable to Ringcentral plans. That said, when it comes to starter plans, you may not find all the features included in Ringcentral plans in the Ooma subscriptions.

Ooma's highest tier plans are priced at $29.95 per month making them much cheaper than the Ringcentral plan.

Ooma and Ringcentral Competitive Analysis

  • Unlimited calling: Ringcentral plans are inclusive only of calls to numbers in the USA and Canada. On the other hand, Ooma plans are inclusive of unlimited calling in the USA, Mexico, Canada and Puerto Rico.
  • Call recording: Call recording is a common feature in all Ringcentral plans but available exclusively to the Ooma Pro and Pro Plus plans.
  • Voicemail: All Ooma plans include a voicemail feature with the Pro and Pro Plus plans also inclusive of voicemail transcription. On the other hand, all Ringcentral plans are inclusive of voicemail transcription.
  • Incoming call routing: Both Ooma and Ringcentral route incoming calls through an auto attendant.
  • Best for: Ooma is better suited to growing and mid-sized businesses while Ringcentral is more cost effective for larger organizations.

Why move away from RingCentral?

You need to setup an auto-attendant at a good price

If you want to set up a professional auto-attendant with custom greetings, business hours, and phone menu to redirect calls to your team, you will have to get Ringcentral's more expensive package starting at $37.99 per user monthly.

Basic CRM and software integrations shouldn't be expensive

It's the same for CRM integration. Basic integrations like Slack and Gmail come with the $37.99 per user monthly and CRM integration such as Salesforce, Hubspot or Zendesk starts at $44.99 per user per month.

Your communication system and CRM (or ecommerce platform) are the two pillars of selling effectively to your customers. It helps ensure that all communication is tracked and that customers and prospects are being followed up with in the best way possible.

You need a simpler solution

RingCentral's offer is complete but complicated. You have to choose between 4 packages for business calls plus 3 other packages. It could be difficult for you to know exactly what package meets your needs. You may find yourself in a situation where you need a specific feature, such as call recording, and you have to take a package that is higher than the one you initially wanted and may not be suitable for small businesses.

Pros: RingCentral is a complete solution

Cons: RingCentral's offer is too complicated for small and medium-sized businesses

You need more affordable pricing

RingCentral's pricing structure is complicated, with prices varying depending on the features you need and the number of users. Prices range between $19.99 and $34.99 but at these prices, you may not be able to handle your customers calls in an efficient manner. Features like call recording, customer records from your CRM would be missing. For this, you will have to pay $44.99 (Monthly) or $34.99 (Annually). As soon as you want to set up an advanced call routing, you will have to switch to a larger offer.

Pros: RingCentral's prices are acceptable for limited requirements

Cons: To get a complete solution to manage your customer calls, you need to pay at least $34.99 per user each month. RingCentral is not adapted for small and medium-sized businesses.

Modern phone systems provide better user experience

Did you know RingCentral was launched 20 years back? The solution has been evolving a lot since its debut, many features and options have been added since then. Of course, interfaces have been updated over time. But today, Ringcentral offers so many setting options that it can be confusing - even for simple setup like changing the opening hour of your IVR or call forwarding.

You need a phone system with a reactive customer support

Ringcentral's chat available on the website is a chatbot that won't allow direct human-to-human interactions.

If you take a moment to read recent reviews online, you will see some complaints about the customer support standard. Some customers testify having spent hours on the line with several agents without being able to talk with anyone that could have solved their problems.

Some other issues are raised regarding questions of auto-renewal of their engagement period. Some customer say that they have been misled by their sales representatives regarding packages and engagement periods.

You can have a taste of their customer service and reviews on their Twitter customer support account.

You need something easy to use and set up

There is no reason for your business to use a complicated communication system. Apart from having all the features you need and being easy to use, it should be quick and easy to set up. A basic cloud phone system for your business should be ready to use from your mobile or desktop devices within 5 minutes. If you choose a more advanced contact center solution, it should be ready to use in a maximum of 15 minutes. If your RingCentral account takes longer than this to be set up, it's probably time you start looking at alternative service providers.

RingCentral Alternatives FAQs

How much does RingCentral cost?

RingCentral's monthly packages start at $29.99 per user. As you upgrade for more professional services such as quality of service reports, hot desking and CRM integration, and more than 20 users, you can choose between the Standard, Premium and Ultimate Packages. There is no limit on the number of users for all three upgraded packages.

Who are the top RingCentral competitors?

RingCentral has many other U.S. based competitors that offer cloud communication solutions like business phone systems, call center solutions, video calling, etc. RingCentral is generally compared to Quicktalk, Nextiva or 8x8 that provide similar features.

Top 5 RingCentral competitors

1: Quicktalk

2: Mitel

3: Nextiva

4: 8x8

5: Vonage

What is the best alternative to RingCentral?

For small businesses looking for a simple phone system, RingCentral's solution might not be the best for you. Rather than taking an outdated, expensive solution, take a look at Quicktalk's affordable package. When you go for Quicktalk, you get to call 36 destinations, in addition to setting up custom greetings in 15 languages.