What is Mitel?
Mitel is a Canadian cloud communications provider with more than millions customers across the world. Founded in 1974 in Ontario, Canada, they employ 4,000 employees worldwide. They offer cloud-based communications solutions to business users that include four main products. Their principal offer is MiCloud Connect, a VoIP calling system. MiCloud Flex is a communications portal for online collaboration. MiCollab + MiTeam Meetings is a suite of video, voice and chat solutions, and MiContact Center is an omnichannel customer experience platform using AI powered virtual agents. All of their products are integrated on Google Cloud and they also offer next generation custom applications built on cloud technology.
Source: Mitel pricing on www.mitel.com/ on the 03/25/2021
Mitel's monthly plans range from approximately $20.99 to $38.49 per user. They offer the ‘Essential plan' for basics functions like making and receiving calls and conferencing for up to 8 people. However, if you're looking for features like CRM integration and on-demand call recording, you'll need to upgrade to the ‘Premier' monthly package for $26.59 per user. To ensure that all your calls are recorded and avail operator features, it is necessary to upgrade to the ‘Elite' package. This could cost you over $38.49 per user per month.
Why move away from Mitel?
You need a more complete solution
Mitel offers a simple and complete package, more so with the Premier or Elite offer. It gives you access to almost all the tools to manage your company's calls. However, you will be missing a few features to supervise your customer calls or the calls of your remote sales representatives, such as live call listening. For this, you need to switch to the Contact Center offers, which may not be suitable for small and medium-sized businesses.
Pros: Mitel is a complete solution
Cons: Mitel's offer is not well-packaged for small or medium-sized businesses
You need more affordable pricing
Depending upon the features you choose, the prices can range between $25 and $40 per user per month for a minimum of 50 users. Hence, Mitel does not seem to be suitable for small and medium-sized companies. In addition, to get call monitoring tools, you need to get a quote to upgrade your plan to the contact center package, which could become quite expensive.
Pros: Mitel's starting prices are attractive
Cons: To get great prices, you need to pay for at least 50 users
If you need an auto-attendant, you have to pay for the Mitel Call Center Software
The Auto-attendant feature not included in Mitel's VoIP plans. Therefore, if you want an auto-attendant, you have to buy Mitel Call Center Software, which is more expensive and more complex. Buying an entire call center solution for one necessary feature may not be a good idea. On top of the fact that it is more costly, it is also difficult to set up. It requires editing parameters in the software's toolbar. A simpler solution could be a better choice if you're looking for the auto-attendant feature.
You can't create business announcement easily
There may be times in which you need to make a business announcement when someone calls your business phone number- maybe an upcoming event or closing. If this is something you need, Mitel might not be the best choice because making a business announcement isn't the easiest with their solution. Again, it requires setting up an auto-attendant in the parameters of the software's toolbar. Other solutions provide fast and easy ways to set up your business announcement.
There is no native softphone with Mitel
If you want to manage your call using a softphone, you will have to download and install another softphone application and integrate it with your Mitel VoIP lines. These integrations are not 100% seamless and can represent additional costs. Mitel is a VoIP solution that has been designed to be used with desk phones. Mitel suggests buying and integrating , which is not the best tool on the market. So if you want to handle calls seamlessly from your smartphone, tablet, laptop or desktop, you should select a VoIP solution that offers a fully-integrated softphone.
You need something easy to use and set up
Business communication has a history of being complicated. It is important to choose a modern solution that is easy to start and simply to use. You should be able to set up a cloud phone system in 3 to 5 minutes and a more advanced contact center solution within 15 minutes. If this is not the case with Mitel, it would be best to look for another provider so you don't waste time in complex implementation.
Top 5 Alternatives to Mitel
Are you looking for a better option than Mitel? Compare the other solutions on the market to select the best tool for your small or medium-sized business. Below, you will find a review of the competitors in terms of price, features, and ease of use:
Alternative #1: Quicktalk
Quicktalk is the best softphone system for SMBs. It allows you and your team to manage calls from your smartphone, laptop or desktop. Keeping in mind the needs of growing businesses, Quicktalk made its solution easy to use and quick to set up. On top of that, it offers advanced call center features at an affordable price. Instead of needing to buy multiple packages or licenses, Quicktalk provides a plan at $19 per company per month.
Top Advantages of Quicktalk
- Unlimited calling from any device
- Free international calling to over 36 countries
- Easy phone menu set up (press 1 to…, press 2 to…)
- Advanced call center features like call recording, live monitoring, call statistics, and more
- Connects to your e-commerce platform
Alternative #2: Ringover
With a complete range of features, from basic business phone line to advanced call center features, Ringover is rated as the best alternative to Mitel. Ringover is an easy-to-use solution designed for small and medium size businesses who are looking to make unlimited calling, simplify call management and improve the experience of their callers.
With 2 simple packages, you can get the best deal with the most features in one single solution, including unlimited international calling from local numbers, videoconferencing, and text messaging.
Top Advantages of Ringover
> Get unlimited calling: Why pay more for calling? With Ringover, you get unlimited calls to and from 100 different destinations even in the smallest package.
> Simplify virtual calling: Set up and start calling with Ringover within minutes from any smartphone or computer. Using it and integrating with your CRM is pure simplicity.
> Centralize your communication: Access calling, videoconferencing, fax and messaging in a place specially designed for small businesses
Alternative #3: Nextiva
Nextiva is a VoIP platform that provides phone, text, video, and email as well as internal communication tools and automations to simplify customer follow up. Their pricing varies based on how many users and features you want to enable, but their monthly prices generally range from $30 to $73 per user per month. Nextiva could be a good alternative to Mitel for companies looking for the automation features. They are also specialized in the sports industry.
Alternative #4: 8x8
8x8 is an all-in-one open cloud communications platform with features ranging from business phone, text messaging, team chat, video conferencing, contact center, to analytics, API solutions, and analytics. 8x8's prices range from $12 per user per month for a simple phone system to $170 per user per month for a full contact center solution. They are certified by Microsoft teams, and their solution is safe, secure, and compliant.
Alternative #5: Vonage
Vonage offers 3 main products to their business customers: APIs, unified communications, and contact centers. They have communication APIs (voice, video, messaging), authentication APIs, and management APIs (reports, audits, etc), all that integrates with your other tools. Their prices range from $15 per line per month to $39 per line per month for small businesses. Vonage could be a good alternative to Mitel for companies wanting to connect multiple tools and centralize their communication.
Mitel Alternatives FAQs
How much does Mitel cost?
Mitel's basic call plan starts from $20.99 per user per month. There are two upgrade plans available with the ‘Elite' package offering maximum benefits at a cost of $38.49 per user per month. The plan includes calling and conferencing features as well as CRM integration, call recording, archiving and operator services.
Who are the top Mitel competitors?
Mitel has many other U.S. based competitors that offer cloud communication solutions like business phone systems, call center solutions, video calling, etc. Mitel is generally compared to Quicktalk, Ringover or 8x8 that provide similar features.
What is the best alternative to Mitel?
If you're looking for an alternative to Mitel that offers simpler plans, take a look at Ringover. Rated number 1 for its features and pricing, Ringover offers many advanced professional phone features. In addition to unlimited calls to over 110 international destinations, Ringover also offers custom solutions for your business needs. It's easy to use and has no technical requirements.