Dialpad vs 8x8: Which one is the best for your business?

October 10, 2023
phone system for small business

Gear up for a showdown: Dialpad vs. 8x8. Determine the supreme communication solution for your business. Let the battle commence!

Dive into Dialpad: AI-powered collaboration. Voice, video, messaging spanning 70+ countries. Choose 3 plans, delivering unlimited calling, auto attendants, call recording, and live transcription. Elevate productivity and service excellence.

But now, let's turn our focus to the other side of the ring where we have 8x8: Advancing business communication with cloud solutions. Merge voice, video, text on a single platform. Enjoy unlimited calling, team messaging, call monitoring, analytics. Opt for 3 business communication plans and 3 contact center options.

Compare Dialpad and 8x8 plans and features

How many users do you need?

Dialpad 8x8
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Price for users /month /month
Key features
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Best For

Cheaper starter packs from Dialpad but more options from 8x8

Dialpad Standard pack subscribers pay $23 per user per month for one business number per user with unlimited calling and messaging to select destinations. It also includes features such as contact syncing, transcriptions, web/chat support and Google Workspace & Microsoft 365 integrations. Users can upgrade to the Dialpad Pro subscription by paying $25 per user per month. Upgrading gives you local number support in 70+ countries along with other advanced features like CRM integrations and ring groups.
phone system for small business

8x8 offers 3 plans with the same starting price as Dialpad. Small businesses can subscribe to the 8x8 Express plan to improve their communication system. For $15 per user per month they can make unlimited calls to numbers within the USA and Canada and access services such as voicemail and team messaging. For more advanced calling options such as unlimited calling to 14 countries, you can upgrade to the X2 plan. Priced at $28 per user per month, this plan is inclusive of a wider range of services including call queueing, app integrations and voicemail transcriptions. As your business needs grow, you can upgrade to the X4 for $57 per user per month. This allows you to make unlimited calls to numbers in 48 countries and provides access to features like CRM integrations, call monitoring and supervisor analytics.
phone system for small business

A step-by-step comparison between Dialpad and 8x8

To help you find what solution fits best your need between Zoom Phone and Ringcentral, we have conducted an unbiased comparison based on 8 criterias:
#1 Manage your office calls : How will you handle calls while at the office? Can you use computer-based calls or do you require an office phone?
#2 Manage your calls on the go: Does it offer a mobile app with VoIP calls? Do you need to set up call forwarding to your mobile device?
#3 Auto-attendant : Can you easily distribute calls to your team?
#4 Greetings Management : Can you set up company greetings on your own? How easy is it to create and manage announcements?
#5 Call Tracking : How easy is it to monitor your business calls?
#6 Call recording : Can you record and listen to calls?
#7 Call billing : How much does it cost to make and receive calls? Is everything included?
#8 Activation : How easy is it to activate a phone number and set up your phone system?
  • Manage Your Office Calls
  • Manage Your Calls On The Go
  • Auto-attendant
  • Greetings Management
  • Call Tracking
  • Call recording
  • Call billing
  • Activation

#1 Manage Your Office Calls

Multi-device supportive communication systems

Users can configure deskphones to work with Dialpad or install applications on a laptop/desktop. Alternatively, services can be accessed through a chrome extension.

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Dialpad and 8x8 both offer multiple interface options for office calling. You can make and receive internal and external calls through the 8x8 desktop app, web browser or IP desk phones.

phone system for small business

#2 Manage Your Calls On The Go

Free mobile applications for Dialpad and 8x8 users

Unlike Dialpad that offers plans with monthly subscription, Zoom Phone requires an annual commitment. The basic business communication plan by Zoom Phone is the Metered pack priced at $120 per user per year. This includes unlimited internal calls within the USA and Canada and metered calls to other locations as well as voicemail transcriptions, IVR call routing and call recording. The Zoom Phone Unlimited Pack is priced at $180 per user per year. It is inclusive of all the Metered plan features as well as calls to external numbers in the USA and Canada. Calls to 19 other countries can be included in the pack by purchasing an add-on pack.

phone system for small business

As with Dialpad, you can stay connected even when you're out of the office with the 8x8 smartphone app.

phone system for small business

#3 Auto-attendant

Enjoy easier call routing with Dialpad

Businesses using Dialpad can route incoming calls with the help of an Interactive Voice Response system. To minimize missed calls, an incoming call can be directed to multiple agents simultaneously. In the Standard plan, this group is limited to having 3 members while Pro plan users can set up ring groups of up to 10 agents.

phone system for small business

While dialpad uses an IVR system, 8x8 relies on auto attendants. The option of customizing greetings and call routing menus is available in all 8x8 business communication plans. You can also benefit from customizing sub menus to direct calls more accurately and give customers a better experience.

phone system for small business

#4 Greetings Management

Dialpad and 8x8; communication systems offering online greeting recording options

Businesses can use a default voicemail greeting or record a custom message through the web browser or smartphone app. 1. Click on the setting menu and then on Call Handling and Voicemail. 2. Record a custom message or upload a recorded message in MP3 format.

phone system for small business

As with a Dialpad subscription, anyone with admin access can set up customized greetings for incoming calls to 8x8 numbers. Step 1. Select Auto Attendant > Edit. Step 2. Choose between Weekdays, Holidays and Alternate and Open Hours Menu, Closed Hours Menu and Lunch Hours Menu. Step 3. Click on the Create Audio Files button. Step 4. Upload a prerecorded message or click on the Call now button to record a new message.

phone system for small business

#5 Call Tracking

Need to monitor live calls, Dialpad may be the better option

Dialpad gives supervisors easy ways to monitor live calls as well as analyze calls at a later state. This covers calls made through the smartphone app as well as the desktop. Supervisors can listen to live calls, coach agents through a call, join a call as a third-party or take it over. Since it isn't physically possible to monitor multiple calls simultaneously, Dialpad also gives supervisors the option to record calls for later analysis and access to voicemail transcriptions.

phone system for small business

8x8 admin can read device reports to see when and how agents sign in to their accounts and use the 8x8 services. Choosing the X2 plan gives team supervisors easy access to information on agent statuses. They can see which agents are free, busy and unavailable through status reports. They can also read voicemail transcripts from their email inboxes to prioritize responses. In addition, when subscribers participate in audio or video conferences, supervisors can exercise advanced moderator controls to keep the call flowing smoothly. The 8x8 X4 plan gives team supervisors the ability to monitor live calls and access advanced call analytical reports. While monitoring calls, they can listen to both participants, coach agents through calls, join calls or take over calls.

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#6 Call Recording

Dialpad advantage for call recording and compliance

All calls made and received on the Dialpad mobile or desktop/laptop app can be recorded. This feature can be managed manually or automated.

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Call recording is included in the X2 and X4 plans.

phone system for small business

#7 Call Billing

Comparative call rates from Dialpad and 8x8

All local calls and international calls to the USA and Canada are free. Calls to other destinations are billed additionally. For example, a 2-minute call to Australia would be charged a $0.06 fee.

8x8 includes unlimited calling to more locations as compared to Dialpad. Calls to countries other than those included in the unlimited calling feature are billed at a location-specific per minute rate. For example, calls to India and China are billed at a $0.06 per minute rate while calls to Nepal are billed at a $0.39 per minute rate.

#8 Activation

Dialpad and 8x8 offers that can be activated online and ready for use in minutes

Subscribers can create accounts with Dialpad on the website with their own number or by getting a new number. Next, subscribers must download a chrome extension for their web browsers or install the Dialpad application on their smartphones, laptops or desktops. Dialpad services can also be accessed through certain Obihai, Yealink and Polycom phones. These phones and the adapters for them are available in the market or can be purchased through Dialpad.

phone system for small business

8x8 has a simple online account creation process similar to Dialpad. You will need a valid email address. Once the account has been registered, download the 8x8 application for smartphones and desktops and login to start using the 8x8 services. You can also make and receive calls from certain IP desk phones. You can configure existing devices or buy a new deskphone from 8x8.

phone system for small business
All prices indicated are before tax and all information has been taken from the websites of the companies concerned as of 10/10/2023

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