Dialpad vs GoogleVoice: Which one is the best for your business?

October 10, 2023
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Explore the face-off: Dialpad vs. Google Voice. Uncover the perfect communication solution for your business. Let the competition begin!

Experience Dialpad: AI-transformed collaboration. Voice, video, messaging spanning 70+ countries. Opt from 3 plans, offering unlimited calling, auto attendants, call recording, and live transcription. Elevate productivity and service.

Stepping into the ring on the opposing corner, meet Google Voice: VoIP brilliance for any-sized ventures across 14 nations. Connect easily via web, mobile, or desk phones. Seamlessly integrate with Google apps. Enjoy voice, video, and more, alongside texts, voicemail transcriptions. Discover their trio of monthly plans.

Compare Dialpad and GoogleVoice plans and features

How many users do you need?

Dialpad Googlevoice
Pick up plan
Price for users /month /month
Key features
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Pros and Cons
Best For

Cheaper entry level plans by Google Voice but fewer features

Users are charged $23 per user per month for a Dialpad Standard pack. This is inclusive of a business phone number to make and receive unlimited calls and exchange messages with others in certain locations as well as add-on services such as Google Workspace & Microsoft 365 integrations, call routing and call recording. Subscribing to the Dialpad Pro pack costs $25 per user per month. This is inclusive of additional local/ international numbers with hold queues, 24/7 live support and additional integrations.
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At first glance, Google Voice appears cheaper than Dialpad. The Google Voice Starter plan can be used by up to 10 people in 10 different locations. The subscription fee is $10 per user per month. It includes Google app integrations, call forwarding, usage reporting, voicemail transcription and more. For $20 per user per month, businesses can subscribe to the Google Voice Standard plan. This can be used by any number of people across the world. It is inclusive of all the Starter plan features as well as upgrades like ring groups, multi-level auto attendant and ad-hoc call recording. A $30 monthly user license fee gives businesses access to the Premier plan. This includes all the features of the Standard plan as well as advanced call reporting and automatic call recording.
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A step-by-step comparison between Dialpad and GoogleVoice

To help you find what solution fits best your need between Zoom Phone and Ringcentral, we have conducted an unbiased comparison based on 8 criterias:
#1 Manage your office calls : How will you handle calls while at the office? Can you use computer-based calls or do you require an office phone?
#2 Manage your calls on the go: Does it offer a mobile app with VoIP calls? Do you need to set up call forwarding to your mobile device?
#3 Auto-attendant : Can you easily distribute calls to your team?
#4 Greetings Management : Can you set up company greetings on your own? How easy is it to create and manage announcements?
#5 Call Tracking : How easy is it to monitor your business calls?
#6 Call recording : Can you record and listen to calls?
#7 Call billing : How much does it cost to make and receive calls? Is everything included?
#8 Activation : How easy is it to activate a phone number and set up your phone system?
  • Manage Your Office Calls
  • Manage Your Calls On The Go
  • Auto-attendant
  • Greetings Management
  • Call Tracking
  • Call recording
  • Call billing
  • Activation

#1 Manage Your Office Calls

Multi-device support for easy call management by Dialpad and Google Voice

Users can make and receive calls in the office through a deskphone, desktop app or deskphone.

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As with Dialpad, subscribing to a Google Voice plan gives businesses the ability to make and receive calls through desk phones or web applications.

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#2 Manage Your Calls On The Go

Easy mobile connectivity by both Dialpad and Google Voice

Dialpad offers an easy-to-use Android and iOS app through which users can make or receive calls and access select features.

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Like Dialpad, GoogleVoice subscribers can make and receive calls through a free mobile application for Android and iOS devices.

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#3 Auto-attendant

Inbuilt IVR options give Dialpad the advantage over Google Voice

Incoming calls to a Dialpad account can be routed through an Interactive Voice Response system. Callers can hear the menu in one of ten languages and input responses accordingly. These calls can then be routed to agents in ring groups. The Standard plan ring groups can have 3 agents while the Pro plan ring groups can have up to 10 agents.

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Universal availability of call routing through IVR for all Dialpad subscribers gives it an edge over GoogleVoice. The Standard and Premier plans are inclusive of multi-level auto attendant facilities. However, the Starter plan does not include routing through IVR or auto attendant.

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#4 Greetings Management

When it comes to greetings, it's an almost equal match between Dialpad and Google Voice

Rather than use the default voicemail greeting, Dialpad users can record greetings on the web browser or app. 1. Select the Call Handling and Voicemail tab on the Settings menu. 2. You can upload a recorded message or record a new message.

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Similar custom greeting options are offered by dialpad and GoogleVoice. The Google Voice app and web browser can be used to customize greetings. Step 1: Open Voicemail greetings from the Settings menu. Step 2: Click on the Record button and start recording your message.

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#5 Call Tracking

Missing call monitoring options may put Google Voice at a disadvantage

Calls made by Dialpad subscribers can be monitored for quality control irrespective of the channel chosen to make and receive the call. Dialpad’s call monitoring facilities include listening to live calls, coaching agents during calls, joining calls and taking over calls if required. Calls that cannot be monitored live, can be recorded. Dialpad also offers voicemail transcriptions.

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Google Voice offers limited call monitoring options, making it challenging for businesses to efficiently track and manage their calls. This lack of comprehensive monitoring features may impact overall call management.

#6 Call Recording

Call recording availability gives Dialpad an edge over Google Voice

Dialpad offers call recording as part of its comprehensive communication platform, enabling users to easily record and review important calls for better business management and customer service.

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Google Voice provides call recording capabilities, but they are available only in specific paid plans, limiting access for users who require this feature for their business communication needs.

#7 Call Billing

Free calling between Google Voice numbers may make this the cheaper option

All Dialpad subscribers can make and receive unlimited free calls to the USA, Canada and domestic numbers. Other calls are billed at a location-specific per minute rate. For example, calls to Australia are charged at $0.03 per minute fee.

Limited free calling is included in Dialpad and GoogleVoice plans. Google Voice plans include unlimited calls between Google Voice accounts and numbers in the USA and Canada. International calls are billed at per minute rates based on location. For example, the per minute call rate for Australia ranges from $0.01 to $1.95 per minute.

#8 Activation

Comparative ease of set-up and administration

A Dialpad account is quick and easy to set up. You can create an account with your existing number or get a new number with a local US area code. Once the account is created, you can use Dialpad services from a chrome extension, smartphone or desktop application or certain IP deskphones by Polycom, Obihai and Yealink. If you don't already have these deskphones, they can be purchased through retailers or Dialpad.

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Like Dialpad, all Google Voice accounts can be set up and accessed from the web browser/ app. Standard and Premier plan users also have the option to make and receive calls from desk phones with Obi Edition firmware.

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All prices indicated are before tax and all information has been taken from the websites of the companies concerned as of 10/10/2023

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