Dialpad vs Vonage: Which one is the best for your business?

October 10, 2023
phone system for small business

Witness a clash of titans: Dialpad vs. Vonage. Uncover the ultimate business communication solution. Let the showdown unfold!

Explore Dialpad: The AI-driven collaboration solution. Voice, video, messaging globally. Select from 3 plans, featuring unlimited calling, auto attendants, call recording, and live transcription. Boost productivity and elevate service.

But now, let's turn our focus to the other side of the ring, presenting Vonage, the face of modern communication. Powered by a cloud-based platform, it harmonizes voice, video, and text in 40+ features, elevating global connections and facilitating remote teamwork. Unveil contact center solutions and versatile APIs in three tailored plans.

Compare Dialpad and Vonage plans and features

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Dialpad Vonage
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Dialpad wins over Vonage for budget-friendly plans

Dialpad Standard pack subscriptions are priced at $23 per user per month. With this pack, users can make and receive unlimited calls to select destinations from a dedicated business number and access other features such as call routing, call recording, live call and voicemail transcriptions and Google Workspace & Microsoft 365 integrations. For $25 per user per month, Dialpad users can upgrade to the Pro pack. This gives you access to additional numbers for each account with 24/7 live support, open APIs, CRM integrations, etc.
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Vonage monthly subscriptions start at a higher price as compared to Dialpad. Subscribing to the Vonage Mobile plan gives you access to standard features and unlimited calling within the USA. This plan is priced at $19.99 per line per month. The Premium plan costs $29.99 per line per month. This plan includes CRM integration, IP desk phone support, unlimited meetings with up to 100 participants, multi-level auto attendant and also includes all the features of the Mobile plan. Costing $39.99 per line per month, the Advanced plan gives businesses access to all the features of the Premium plan as well as productivity features like group calling, on-demand call recording and more.
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A step-by-step comparison between Dialpad and Vonage

To help you find what solution fits best your need between Zoom Phone and Ringcentral, we have conducted an unbiased comparison based on 8 criterias:
#1 Manage your office calls : How will you handle calls while at the office? Can you use computer-based calls or do you require an office phone?
#2 Manage your calls on the go: Does it offer a mobile app with VoIP calls? Do you need to set up call forwarding to your mobile device?
#3 Auto-attendant : Can you easily distribute calls to your team?
#4 Greetings Management : Can you set up company greetings on your own? How easy is it to create and manage announcements?
#5 Call Tracking : How easy is it to monitor your business calls?
#6 Call recording : Can you record and listen to calls?
#7 Call billing : How much does it cost to make and receive calls? Is everything included?
#8 Activation : How easy is it to activate a phone number and set up your phone system?
  • Manage Your Office Calls
  • Manage Your Calls On The Go
  • Auto-attendant
  • Greetings Management
  • Call Tracking
  • Call recording
  • Call billing
  • Activation

#1 Manage Your Office Calls

Comparative in-office connectivity offered by Dialpad and Vonage

Dialpad users have many ways to access Dialpad services – a chrome extension, deskphone or MAC/Windows apps.

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Like Dialpad, all Vonage subscribers can handle calls through smartphone and desktop applications. Some plans also include IP deskphone support.

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#2 Manage Your Calls On The Go

Mobile connectivity by Dialpad and Vonage

The Dialpad app for Android and iOS devices can be used to make and receive calls and access certain features.

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Like Dialpad subscribers, Vonage subscribers can access their accounts through a smartphone app for Android and iOS devices.

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#3 Auto-attendant

IVR availability as a differentiator between Dialpad and Vonage

Incoming calls can be routed through an Interactive Voice Response system. This menu can be customized in 10 languages. Based on the caller’s inputs, calls can be routed to relevant agents or ring groups. Ring groups in the Standard plan can have 3 numbers while Pro plan ring groups can have up to 10 numbers.

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Call routing processes are different for Dialpad and Vonage. Mobile plan subscribers can use a virtual receptionist while Premium and Advanced plan subscribers have the ability to customize a multi-level auto attendant to route incoming calls.

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#4 Greetings Management

Easy greeting customization options from Dialpad and Vonage

Dialpad gives businesses a way to strengthen their brand image with the option to customize greetings. Greetings can be recorded on the smartphone app or web browser. 1. Log in to Dialpad as an administrator and navigate to Settings> Call Handling and Voicemail. 2. Upload a MP3 file of your recorded message or record a new message online.

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Greetings can be customized for Dialpad and Vonage users. The Vonage dashboard offers an easy way for businesses to greet calls to extensions, call groups, call queues and the virtual receptionist with a customized message. Step 1: Sign in to an admin account. Step 2: Choose "phone system" and navigate to the relevant feature. Step 3: Upload a recorded message or record a new message online.

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#5 Call Tracking

When you're looking for easier call monitoring, Dialpad wins over Vonage

Call monitoring is a common feature in all Dialpad plans. Call center supervisors can listen to calls made through desktop or smartphone apps as they happen, advise agents without the other person’s knowledge, join a call or takeover the call. Supervisors can also access call recordings and voicemail transcriptions for later analysis and follow-ups.

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Dialpad offers more call monitoring features as compared to Vonage. Amongst the standard features included in all Vonage plans is access to the dashboard. A quick glance can tell supervisors which agents are free, on a call or unavailable as well as give them access to detailed call logs. This includes the number of calls made, call duration, and more. Voicemail messages are transcribed and accessible through email for quicker prioritization. In addition, Vonage includes a call conferencing feature in all plans. This allows supervisors to start three-way conversations between agents, customers and themselves if required.

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#6 Call Recording

Vonage holds itself back with out-of-plan call recording options

Dialpad allows users to record all incoming and outgoing calls including conference calls. This feature can be controlled manually or automated for calls linked to mobile and desktop apps.

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As with OpenPhone, incoming calls to a Zoom Phone number can be routed through custom IVR menus or auto attendants.

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#7 Call Billing

All-inclusive plans give Dialpad the advantage over Vonage

With Dialpad all local calls are free. Callers outside the USA and Canada can also enjoy unlimited free calling to these destinations. Calls to other locations are billed according to usage. For example, calls to Bangladesh are billed at a $0.05 per minute rate.

Vonage subscribers can make unlimited calls to the USA and Canada as do Dialpad subscribers. Add-on packs are available with varied call minutes for international calls to other destinations.

#8 Activation

Advantage Vonage for easier administration

The Dialpad account creation process is simple and can be completed online. You can have your existing number ported or get a new phone number. Once your account is activated, you can make and receive calls from a chrome extension, smartphone/ laptop/ desktop application or certain IP deskphones. These devices and their adapters can be purchased through Dialpad.

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As with Dialpad, business users can sign up for Vonage services from the website. They can set up their account by configuring extensions and user roles independently or be guided by a company representative for the same. You can set the account to be activated automatically or delayed for 45 days. Depending on the plan chosen, users can access Vonage services from smartphone and desktop apps or certain IP desk phones. If you want to purchase an IP deskphone, you can look at options available on the Vonage website.

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All prices indicated are before tax and all information has been taken from the websites of the companies concerned as of 10/10/2023

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