Witness the ultimate clash: Dialpad vs. Zoom Phone. Unveil the perfect communication champion for your business. Let the showdown begin!
Introducing Dialpad: Revolutionizing collaboration with AI. Voice, video, messaging in 70+ countries. Choose 3 plans for unlimited calling, auto attendants, call recording, and live transcription, boosting productivity and service standards.
Stepping into the ring on the opposing corner, with a global reputation in video conferencing, Zoom presents Zoom Phone: a cloud-based communication solution available across 47 countries via 3 plans. Tailored for global companies and remote teams, Zoom Phone facilitates voice/video calls, conferences, messaging, and more.
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OpenPhone services can be accessed via the web browser or desktop application for Windows and Mac devices.
Both OpenPhone and Zoom Phone users can make and receive calls through a deskphone or desktop app.
Calls can be made and received via android and iOS applications.
Like OpenPhone, Zoom Phone has a free app that can be downloaded and installed on Android and iOS devices to make and receive calls.
In the Standard plan, basic IVR functions route callers to internal and external phone numbers based on the option selected. If the caller does not select a menu option, the menu is repeated.
In the Premium plan, advanced IVR routes calls to internal or external numbers or voicemail accounts. Action to be taken if the caller does not select a menu option can be customized.
As with OpenPhone, incoming calls to a Zoom Phone number can be routed through custom IVR menus or auto attendants.
You can set up a voicemail greeting through the OpenPhone desktop or mobile app.
1. Login as admin and navigate to My Phone Numbers
2. Select the phone number for which a greeting is to be set
3. Scroll to the voicemail section and select Change
4. Type the text to be converted to speech mode or upload a recorded greeting
Both OpenPhone and Zoom Phone users can customize greetings but Zoom Phone does not have the ability to convert text to speech.
Incoming calls can be greeted with messages from the Zoom Phone audio library or custom messages uploaded by the subscriber.
1. Login in as admin.
2. Click on settings and then on Call Handling.
3. Upload a recorded message or pick from the default options available in the audio library.
While OpenPhone does not offer call monitoring services, Zoom Phone services include call monitoring in all plans. Supervisors can listen to any incoming or outgoing call, speak to company agents, join a call or take over calls from agents on shared line groups, common phones or call queues.
While OpenPhone does not offer call monitoring services, Zoom Phone services include call monitoring in all plans. Supervisors can listen to any incoming or outgoing call, speak to company agents, join a call or take over calls from agents on shared line groups, common phones or call queues.
All incoming and outgoing calls can be automatically recorded. Recording can also be controlled manually for each call.
Call recording is common to OpenPhone and Zoom Phone plans. Irrespective of the interface chosen to make and receive calls, Zoom Phone allows businesses to monitor all calls for quality control purposes. Supervisors can listen to live calls, coach agents through a conversation, join conversations or take over calls. Calls can be monitored only by one agent at a time. Calls can also be recorded for later analysis. This feature is disabled by default but can be manually controlled for all calls.
Dialpad offers unlimited calling in the USA, Canada and your country for all plans. Calls to other destinations are billed at a per minute country-specific rate. For example, calls to Australia are billed at $0.03 per minute while calls to Vanuatu are billed at $1.20 per minute.
Unlike OpenPhone, Zoom Phone does not include calling to any locations in its plans.
Zoom Phone Metered plan outgoing calls are billed as per usage. Calls can be made to 150+ countries. Billing rates are based on the location being called and whether the number being called is a landline or mobile number. Calls to landline numbers in France are billed at a $0.0329 per minute rate while calls to mobile numbers are billed at a $0.126 per minute rate.
The Zoom Phone Unlimited plan subscribers can make unlimited calls to numbers in USA and Canada. This can be expanded to 19 other countries by purchasing an add-on pack. Other calls are billed as per usage.
You can create an account with Dialpad from the website and use the Dialpad services by downloading the application to your smartphone or desktop. This account can be set up with a new number or you can port your existing number. Dialpad also supports certain IP desk and room phones by Obihai, Polycom and Yealink. These devices and adapters can be purchased from the admin settings on your Dialpad dashboard or from brand retailers.
As with Dialpad, you can create a Zoom Phone account online on the Zoom Phone website. Accounts can be created with existing numbers ported to the Zoom Phone system or with new numbers. Zoom Phone services can then be accessed through applications for mobile and desktop devices or through IP deskphones. These deskphones too can be ordered on the Zoom Phone website.
