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Nextiva vs 8x8: Which one is the best for your business?
October 10, 2023
Prepare for a clash of features: Nextiva vs. 8x8. Determine the best communication solution for your business. Let the duel unfold!
Discover Nextiva: Redefining business communication. Solid VoIP fuels smooth voice, video calls, conferences on mobile, web, desktop, or desk phones. Explore 3 plans and 4 contact center options.
And now, making their entrance on the opposing side 8x8: Your cloud-based business communication solution. Unify voice, video, text on one platform. Access unlimited calling, team messaging, call monitoring, analytics. Choose from 3 business communication plans and 3 contact center options.
Compare Nextiva and 8x8 plans and features
How many users do you need?
Pick up plan
Price for users
Pros and Cons
Significant difference in Nextiva and 8x8 plan prices
Businesses with up to 4 users can opt for the Nextiva Essential plan at $30.95 per user per month, this communication plan includes unlimited voice and video calling within the USA and Canada, toll-free numbers, auto attendant, voicemail and easy integration with Outlook and Google Contacts.
Business wanting more advanced features will have to choose from the Professional and Enterprise plans. The Professional plan is priced at $35.95 per user per month for teams of up to 4 users and includes all the basic features as well as multi-level auto attendants, conference calls with up to 40 participants and Salesforce/HubSpot integrations.
Costing between $39.95 to 45.95 per user per month depending on the number of users, the Nextiva Enterprise plan gives you access to all the features of the Essential and Professional plans as well as exclusive features such as call recording and CRM integration.
At first glance, 8x8 plans seem cheaper as compared to Nextiva.
For a team of up to 5 users, a subscription to the 8x8 express plan will cost $15 per user per month. This is inclusive of unlimited calling in the USA and Canada as well as access to features like team messaging, team messaging and auto attendant call routing.
For $28 per user per month you can upgrade to the X2 plan. This expands unlimited calling capabilities to include a total of 14 countries and builds on feature availability by giving you access to voicemail transcription, app integrations, etc.
A further upgrade to the X4 plan gives 8x8 subscribers access to unlimited calling in 48 countries and many more features. This includes call monitoring, supervisor analytics and CRM integrations. The X4 plan has a subscription fee of $57 per user per month.
A step-by-step comparison between Nextiva and 8x8
To help you find what solution fits best your need between Zoom Phone and Ringcentral, we have conducted an unbiased comparison based on 8 criterias:
#1 Manage your office calls :
How will you handle calls while at the office? Can you use computer-based calls or do you require an office phone?
#2 Manage your calls on the go:
Does it offer a mobile app with VoIP calls? Do you need to set up call forwarding to your mobile device?
#3 Auto-attendant :
Can you easily distribute calls to your team?
#4 Greetings Management :
Can you set up company greetings on your own? How easy is it to create and manage announcements?
#5 Call Tracking :
How easy is it to monitor your business calls?
#6 Call recording :
Can you record and listen to calls?
#7 Call billing :
How much does it cost to make and receive calls? Is everything included?
#8 Activation :
How easy is it to activate a phone number and set up your phone system?
Manage Your Office Calls
Manage Your Calls On The Go
#1 Manage Your Office Calls
Multi-device business communication support by Nextiva and 8x8
Businesses subscribing to Nextiva services can use a web browser interface, desktop app or IP deskphone to make and receive calls.
As with Nextiva, calls can be made and received through the web browser interface, desktop app or an IP deskphone.
#2 Manage Your Calls On The Go
Similar Nextiva and 8x8 mobile applications
Nextiva has a free app for Android and iOS devices that can be used to make and receive voice/ video calls and exchange messages.
With 8x8 as with Nextiva, subscribers can conduct all business communication through a simple smartphone app.
Customized phone menus by Nextiva and 8x8
While Nextiva Essential plan subscribers can customize a phone menu to route incoming calls, Professional and Enterprise plan subscribers can route calls through a multi-level auto attendant system. They can set up as many submenus as required.
Nextiva and 8x8 have similar auto attendant capabilities. The X2 and X4 plan subscribers are not limited to a single menu and can customize multi-level menus to direct calls to the right extension in the shortest time.
#4 Greetings Management
Similar audio recording options for welcome messages by Nextiva and 8x8
Nextiva offers businesses the ability to customize call greetings. They can record and save their message as 8 or 16 bit .wav files and upload them to their Nextiva account.
1. Login to your Nextiva account with admin access.
2. Navigate to Sites from the main dashboard and then to the greeting section of the Auto attendant menu.
3. Upload your chosen file.
Both Nextiva and 8x8 give subscribers easy ways to customize greetings. Account admins can customize greetings from the admin console.
Step 1. Login with admin access and select Auto Attendants.
Step 2. Click on the edit button or a pencil icon.
Step 3. Choose between Weekdays/ Holidays/ Alternate and Open Hours Menu/ Closed Hours Menu/ Lunch Hours Menu.
Step 4. Select the Create Audio Files button. You can upload a recorded message or record a new message by calling a number.
#5 Call Tracking
Varied call statistics reports by Nextiva and 8x8
Supervisors wanting to analyze agent productivity can see call log reports and call history files from their dashboard. This service is included in the Essential, Professional and Enterprise plans. Enterprise plan subscribers can also record calls for later analysis and read voicemail transcriptions to ensure calls are followed up as required. Call monitoring facilities that allow supervisors to listen in to calls or whisper to agents while they are on a call are not available with Nextiva.
When it comes to call recording to advanced plan subscriptions, 8x8 has an edge over Nextiva.
Supervisors can configure user accounts and get status reports on all devices. These reports also tell supervisors when and how agents access their accounts. With the X2 plan gives businesses access to all the Express plan features as well as a few more ways for supervisors to assess agent productivity. They can read voicemail transcripts to plan responses and get reports on agent statuses as to whether they are free, busy or unavailable. In addition, they can also exercise advanced moderator controls during audio and video conference calls to minimize background noise and maintain order.
The only 8x8 business communication plan offering live call monitoring is the X4 plan. This plan allows team supervisors to listen to agent conversations as they occur, whisper to agents to coach them through query resolution, join a conversation as a third participant or take over calls. They can also view advanced call analytics.
#6 Call Recording
Neither Nextiva nor 8x8 offer call recording for their starter plans
Nextiva limits the availability of call recording feature to the Enterprise plan. It is not available in the Essential and Professional plans. Call recording can be controlled manually or automated. These recording can be saved for up to 6 months.
X2 and X4 plan subscribers can automate or manually control call recording.
#7 Call Billing
Comparative per minute call rates by Nextiva and 8x8
All Nextiva plans are inclusive of unlimited calling within the USA and Canada. Calls to other international locations are billed on usage. Rates depend on the location as well as whether the number being called is a landline or mobile number. For example, calls to Melbourne are billed at $0.03 per minute rate.
Like Nextiva, the 8x8 plans are inclusive of unlimited calls to certain locations. That said, 8x8 advanced plans include unlimited calling to more destinations. Calls to other countries are billed at a location specific per minute rate. For example, calls to Turkey start from $0.08 per minute while calls to India start from $0.06 per minute.
Online registration and account setup for Nextiva and 8x8 plans
Nextiva accounts can be set up online on the Nextiva website. The drag and drop feature allows business account admins to easily assign user licenses and set up the communication system with customized greetings and call menus according to operating hours, etc. Once the account is set up, users can download the Nextiva app for their desktop, laptop and mobile devices. Alternatively, IP deskphones can be configured to work with Nextiva systems.
Like Nextiva, creating an account with 8x8 is easy. Start by entering your email address and particulars on the 8x8 website account creation form. Users can then download a free application for their Android and iOS smartphones and MAC and Windows laptops and desktops. Alternatively, you can access 8x8 services through a deskphone. 8x8 offers a range of IP desk phones on their website.
All prices indicated are before tax and all information has been taken from the websites of the companies concerned as of 10/10/2023