Nextiva vs GoogleVoice: Which one is the best for your business?

October 10, 2023
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Step into the rivalry: Nextiva vs. Google Voice. Uncover the perfect communication solution for your business. Let the showdown unfold!

Meet Nextiva: The innovation in business communication. Solid VoIP ensures flawless voice, video calls, conferences on mobile, web, desktop, or desk phones. Select from 3 plans and 4 contact center options.

But now, making their presence felt on the other side, Google Voice: Tailored VoIP solution for businesses worldwide. Connection simplified via web, mobile, desk phones. Seamlessly integrate with Google apps. Enjoy voice, video, and more, with added texts, voicemail transcriptions. Choose from three plans.

Compare Nextiva and GoogleVoice plans and features

How many users do you need?

Nextiva Googlevoice
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Price for users /month /month
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Contrasting plan prices make Google Voice the more budget-friendly choice

The Essential plan by Nextiva costs businesses $30.95 per user per month for teams of up to 4 users. Subscribers can make and receive unlimited voice and video calls within the USA and Canada. In addition, they can also access voicemail, auto attendants, call recording and other features. Depending on the size of your team, you will need to pay between $29.95 an $35.95 per user per month to upgrade to the Nextiva Professional plan. In addition to the essential plan features, this includes a multi-level auto attendant, Salesforce/HubSpot integrations and conferencing calling with up to 40 participants. The Nextiva Enterprise plan is a further upgrade. Monthly subscription fees range from $39.95 to 45.95 per user depending on the team size. This is ideal for medium sized growing teams. In addition to the features included in the other plans, it also includes conference calls with unlimited participants, single sign-on facility and CRM integration.
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Google Voice plan subscriptions seem to be a fraction of the Nextiva plan subscriptions. The Starter plan by Google Voice is priced at $10 per user per month. An account can be used by up to 10 agents in up to 10 locations. The plan includes call forwarding, voicemail transcription, Google app integration and more. A $20 monthly user license fee gives businesses access to the Google Voice Standard plan. This can be used by everyone on your team no matter where they are. It includes features like ad-hoc call recording and ring groups along with all the Starter plan features. For $30 per user per month, businesses can subscribe to the Premier plan. This includes features such as automatic call recording and advanced reporting as well as features of the Standard plan.
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A step-by-step comparison between Nextiva and GoogleVoice

To help you find what solution fits best your need between Zoom Phone and Ringcentral, we have conducted an unbiased comparison based on 8 criterias:
#1 Manage your office calls : How will you handle calls while at the office? Can you use computer-based calls or do you require an office phone?
#2 Manage your calls on the go: Does it offer a mobile app with VoIP calls? Do you need to set up call forwarding to your mobile device?
#3 Auto-attendant : Can you easily distribute calls to your team?
#4 Greetings Management : Can you set up company greetings on your own? How easy is it to create and manage announcements?
#5 Call Tracking : How easy is it to monitor your business calls?
#6 Call recording : Can you record and listen to calls?
#7 Call billing : How much does it cost to make and receive calls? Is everything included?
#8 Activation : How easy is it to activate a phone number and set up your phone system?
  • Manage Your Office Calls
  • Manage Your Calls On The Go
  • Auto-attendant
  • Greetings Management
  • Call Tracking
  • Call recording
  • Call billing
  • Activation

#1 Manage Your Office Calls

Browser, desktop and deskphone support by both Nextiva and Google Voice

Apart from IP deskphones, Nextiva subscribers can also make and receive calls through a web browser or desktop app.

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Similar to Nextiva, subscribers can make and receive calls through a Google Voice web application or deskphone.

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#2 Manage Your Calls On The Go

Comparable apps by both service providers

The Nextiva user account can be accessed through smartphone apps to make and receive calls or exchange messages.

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With similar connectivity as offered by Nextiva, Google Voice subscribers stay connected wherever they may be through a free mobile app.

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#3 Auto-attendant

Access to phone menu for Nextiva starter plans gives it a competitive edge over Google Voice

All Nextiva plan subscribers can customize an auto attendant to route incoming calls. Professional and Enterprise plan subscribers can customize sub menus as well. Calls are routed to agents based on the caller’s keystroke responses to these menus.

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Nextiva's universal availability of call routing takes it ahead of GoogleVoice. While the Starter plan does not include IVR or auto attendant features, the Standard and Premier plans include routing through a multi-level auto attendant.

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#4 Greetings Management

Comparable ease of recording custom greetings for Nextiva and Google Voice accounts

Businesses can improve the caller experience offered by customizing their auto attendant greetings and menus. Custom messages must be recorded and saved as 8 or 16 bit .wav files. 1. Sign in to your Nextiva account with admin access. 2. Click on Sites. 3. Click on Auto Attendant. 4. Select Greetings from the drop-down menu. 5. Upload your custom recording.

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Like Nextiva a Google Voice subscription is inclusive of greeting customization from the app or supported web browser. Step 1: Open settings. Step 2: Click on Voicemail greetings. Step 3: Click on the record button and start recording your message.

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#5 Call Tracking

Call management made easier with Google Voice

While live call monitoring facilities that allow supervisors to listen to live calls is not available with any of the Nextiva plans, supervisors can track agent performances in other ways. The Nextiva Essential and Professional plan services include giving supervisors the ability to read call logs and call history files. These features are also included in the Enterprise plan. In addition, calls made by Enterprise plan users can be recorded and voicemails can be transcribed.

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Nextiva and GoogleVoice have similar call monitoring capabilities. Subscribing to the Google Voice Starter plan gives agents access to voicemail transcriptions and the ability to transfer calls from one agent to another or to a supervisor. Supervisors can also assess their team’s productivity by reading call log reports. An in-built eDiscovery feature makes it possible for Google Voice Standard plan subscribers to search and find specific conversations from their calls, text messages and voicemail records. Agents can also record calls if they want to listen to them later. Businesses subscribing to the Google Voice Premier plan can access advanced reports on calls handled by their agents and automatically record all calls.

#6 Call Recording

Google Voice makes call recording more affordable

If you want to record calls, you will need to subscribe to the Nextiva Enterprise plan. The Essential and Professional plans do not include this feature. Incoming and outgoing calls can be recorded manually or automatically and stored for 6 months from the ate of recording.

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As with Nextiva, the availability of call recording the feature is dependent on the plan chosen. The Starter plan does not include this feature. It is automated for Premier plan subscribers and can be activated ad-hoc for Standard plan subscribers.

#7 Call Billing

International calling available from Nextiva and Google Voice to multiple destinations at varying rates

Businesses that need to make calls to numbers outside the USA and Canada will have to bear additional costs. Calls are billed at a location-specific per minute rate. While calls to mobile and landline numbers in India are charged $0.09 per minute, calls to Australia are billed at a $0.03 per minute rate.

Like Nextiva, GoogleVoice bills international calls on usage. You can make unlimited calls to numbers within the USA and Canada and other Google Voice accounts. Location-specific per minute charges are applicable for international calls. For example, the cost of a call to Australia ranges from $0.01 to $1.95 per minute.

#8 Activation

Ease of setup positions Nextiva and Google Voice at par

Accounts are easy to create with Nextiva. Businesses can create their accounts on the Nextiva website and use the same to define user roles. Alternatively, they can do this on the Nextiva app for desktop and mobile devices. A drag-and-drop call flow builder gives them the ability to customize greetings and call routing menus. Once the account is set up, users can access Nextiva services through an app for desktop and mobile devices, a web browser extension or certain IP deskphones.

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Nextiva and GoogleVoice have similarities in terms of account creation. An existing Google account can be used to set up a Google Voice account on the app/ web browser. Services can then be accessed through smartphone apps for android and iOS devices, web browsers and desk phones with Obi Edition firmware.

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All prices indicated are before tax and all information has been taken from the websites of the companies concerned as of 10/10/2023

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