Explore the battle: Nextiva vs. Phone.com. Discover the ultimate phone system champion for your business. Let the duel begin!
Nextiva: Elevating business communication. Qualitative VoIP powers effortless voice, video calls, conferences on mobile, web, desktop, or desk phones. Explore 3 plans and 4 contact center options.
Welcome Phone.com: Your unified business communication platform. Connect via calls, video, conferences, messages, and faxes. Ideal for cost-effective solutions, especially for small businesses. Manage calls, enhance productivity with three monthly plans.
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Nextiva users can make and receive calls through a web browser, the Nextiva app or certain deskphones.
Like Nextiva, Phone.com subscribers can connect with Phone.com services through a desktop app or a deskphone.
Remote employees can make and receive calls or exchange messages through a smartphone app.
Comparable mobile connectivity is offered by Nextiva and Phone.com.
Both android and iOS device users can make and receive calls through a smartphone app.
Incoming call routing is based on caller responses to customized phone menus. Nextiva’s auto attendant feature is available to all plan users. Essential plan subscribers have a limited number of menus available while Professional and Enterprise plan subscribers can customize unlimited sub menus.
Nextiva and Phone.com offer similar solutions to route incoming calls.
Call routing is based on the responses keyed into an IVR menu.
Subscribers can upload custom recorded messages to greet their callers and customize call routing menus. These messages must be saved as 8 or 16 bit .wav files before uploading them to the Nextiva account.
1. Sign in to your Nextiva account on a laptop or desktop.
2. Click on Sites and then Auto Attendant.
3. A new menu will appear. Select Greetings.
4. Upload your new recording.
Both Nextiva and Phone.com offer easy solutions for customized call greetings.
The Phone.com app interface can be used to customize greetings. Subscribers can upload a new message or use the text to voice feature.
Step 1: Open Settings and then click on Voicemail.
Step 2: Enter the text for the text to speech option or upload your recorded message.
Irrespective of the plan chosen, all Nextiva subscriber team supervisors can access agent call logs and call history reports to keep an eye on agent productivity. Any voicemails left by callers are forwarded to agent email and message inboxes to minimize the chances of having it fall through the cracks. In addition to this, Enterprise plan subscribers can also have all incoming and outgoing calls recorded. Nextiva does not give supervisors the ability to monitor live calls.
While both Nextiva and Phone.com do not offer live call monitoring, the latter has more alternatives.
With the Basic plan, subscribers can forward calls or transfer calls to other agents and supervisors. Agents can also add a third person to the call and convert it to a conference call. Email notifications for voicemails keep them from being missed. In addition, supervisors can exercise moderator controls over all calls and assess call logs to assess team productivity.
Along with all the Basic plan features, the Plus plan includes voicemail transcription and access to these messages through email. Agents can then choose how they want to follow up with these calls.
The Pro plan gives supervisors additional ways to monitor calls. They can record calls and analyze them later or study account-wide snapshots for all new and returning calls. They can study calls on the basis of direction, call duration, etc. Additionally, incoming calls can be routed based on the time of the call and the caller’s identity.
Nextiva lets only Enterprise plan subscribers record calls. This feature is not available to Essential and Professional plan subscribers. Calls can be recorded manually or it can automated. Once saved, recordings are stored for 6 months.
Nextiva and Phone.com take similar approaches to call recording.
Call recording is included only in the Pro plan. Basic and Plus plan subscribers can avail of this service by paying an additional $8 each month.
Any call to a number outside the USA and Canada will be billed additionally. Nextiva charges a location-specific per minute rate for all international calls irrespective of the plan chosen. For example, calls to India are billed at a per minute rate of $0.09 while calls to Aruba are billed at a per minute rate of $0.59.
The inclusion of unlimited calling to numbers in the USA and Canada gives Nextiva subscribers more value for money as compared to Phone.com.
Businesses subscribed to the Basic plan get 500 minutes of calls to numbers in the USA and part of Canada included in their monthly subscription. After this limit has been reached, calls are billed at $0.039 per minute. The Plus and Pro plans do not have any limit on free calls to the USA and parts of Canada. Irrespective of the plan chosen, international calls are billed at country-specific, per-minute rates.
A drag-and-drop call builder features makes it easy for businesses to set up Nextiva accounts on the Nextiva website. Depending on the plan chosen, subscribers can customize greetings and call menus to welcome and route incoming calls. Subscribers can then download the Nextiva app for their devices and use the same on desktops, laptops or their mobile phones to make and receive calls. Nextiva services can also be accessed through certain IP deskphones.
Account creation for Nextiva and Phone.com subscriptions follow similar steps.
Businesses can set up their accounts from the Phone.com desktop app or the Phone.com website. They can proceed to set up user roles and manage them from the admin dashboard. Desktop and smartphone apps can be used to make and receive calls and access other Phone.com services. A VoIP phone may also be configured to work with Phone.com. Pre-provisioned, ready-to-use VoIP phones are available through the service provider.
