Witness a rivalry of giants: Ooma vs. Phone.com. Unveil the perfect phone system for your business. Let the competition begin!
Discover Ooma: Your ultimate business communication selection. Ooma delivers VoIP services, communication hardware, and structured monthly plans with international calling, voice-to-text options, and more. Explore 50+ features, including call forwarding and virtual faxes.
Moving to the opposite corner, we have Phone.com: Your business phone evolution. Calls, video, conferences, messages, and faxes simplified and cost-effective, tailored for small and growing businesses. Manage calls, enhance productivity with three monthly plans.
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In addition to IP desk phones, a desktop app is available to Pro and Pro+ subscribers.
With both Ooma and Phone.com, calls can be made and received through a desktop app of supported VoIP desk phones.
Android and iOS smartphone users can download the Ooma app to make and receive calls.
For both Ooma and Phone.com subscribers, outside the office, calls can be made and received through a smartphone app.
Users can set up multi-level menus for a virtual receptionist to route incoming calls as required.
While Ooma relies on a virtual receptionist, Phone.com includes call routing through IVR menus in all plans.
Virtual receptionist greetings can be set from the Ooma dashboard.
Step 1. Admin can login to Ooma and navigate to settings.
Step 2. Select the business hours schedule.
Step 3. Edit greetings for the text to speech option or upload a recorded greeting.
As with Ooma, custom greetings can be created by uploading a recorded message or using the text to voice feature.
Step 1: Go to Settings > Voicemail.
Step 2: Upload your pre recorded message or enter the greeting text and use the text to speech option.
Team supervisors cannot listen to live incoming or outgoing calls made through Ooma, coach agents during a call or take over calls. That said, they can initiate 3-way internal and external conversations. They can also access individual and team call log records from their dashboard and export them as CSV files. Voicemails can be forwarded to email inboxes for easier access.
In addition to these monitoring services, Pro and Pro+ team users can read voicemail transcriptions as emails to prioritize responses and follow-ups.
Ooma and Phone.com offer similar call monitoring features.
The Basic plan includes call forwarding and call transferring. Agents can also include supervisors in ongoing conversations and convert regular calls to conference calls. Email notifications for voicemails keep them from being missed. Supervisors also have the ability to read call log reports and moderate incoming and outgoing calls.
Along with all the Basic plan features, Plus plan subscribers can access transcribed voicemail messages from their email inboxes. This makes it easier to prioritize follow-ups.
Supervisors can monitor calls made by Pro plan subscribers by accessing detailed call analytics on all new and returning calls. This includes details on call duration, direction, etc. that can be instrumental in assessing agent productivity. Calls can also be recorded. In addition, Pro plan subscribers can access all the features of the Basic and Plus plans.
The call recording facility is limited to the Pro and Pro+ plans. Essential plan subscribers cannot record calls.
There are similarities and differences in how Ooma and Phone.com approach call recording.
Call recording is not included in the Basic and Plus plans but it is available for an extra $8 each month. The Pro plan includes this service.
To call numbers outside the USA, subscribers need an add-on international calling pack or calls will be billed at country-specific per minute rates.
Unlike Ooma, Phone.com subscribers do not need add-on packs for international calls.
While the Basic plan includes 500 minutes of calls to numbers in the USA and parts of Canada, the Plus and Pro plans include unlimited calls to these locations. Basic plan subscribers are billed additionally at a $0.039 per minute rate for calls to these locations past the 500 minute mark. International calls are billed additionally at per minute country-specific rates for all subscribers.
Once you select a subscription plan, you can port your existing number or get a new business number. Accounts can be accessed through chrome extensions, analog and IP phones or smartphone applications for Android and iOS devices. Pro and Pro+ plan subscribers can also download and install desktop apps for MAC and Windows devices. The Ooma website also offers businesses an easy way to order Wifi and IP phones.
Just as an Ooma account is set up online, the Phone.com desktop app or web browser can be used to set up user accounts. Further, user roles can be defined and managed from the admin dashboard. Smartphone and desktop apps, a web browser extension and supported VoIP desk phones can be used to make and receive calls. If required, a range of pre-provisioned, ready-to-use VoIP phones are available through Phone.com.
