Ooma vs Vonage: Which one is the best for your business?

October 10, 2023
phone system for small business

Get ready for a duel: Ooma vs. Vonage. Uncover the ideal phone system for your business. Let the competition begin!

Presenting Ooma: Your all-inclusive business communication solution. Ooma provides VoIP services, communication hardware, and monthly plans with international calling, voice-to-text options, and more. Explore 50+ features, including call forwarding and virtual faxes.

Stepping into the ring from a different angle, we see Vonage, the cloud-powered marvel. Voice, video, and text harmonize in 40+ features, enriching global connections and seamless remote collaboration. Unveil contact center solutions and customizable APIs across three user-centric plans.

Compare Ooma and Vonage plans and features

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Comparative starter plans by Ooma and Vonage

The Ooma Essentials plan priced at $19.95 per user per month is inclusive of 50+ standard features linked to a local or a toll-free number. This is well suited to small businesses looking for cost-effective communication systems. The Ooma Pro plan is priced at $24.95 per user per month and offers all the features of the Essentials plan as well as text messaging, video conferencing, call recording, voicemail transcriptions and other premium features. The Ooma Pro + plan is the most advanced plan and is priced at $29.95 per user per month. It offers everything in the Pro plan along with integration to Salesforce and Microsoft Dynamics 365, call queueing, hot desking and other features.
phone system for small business

Ooma and Vonage plans start at similar price points. The starter plan by Vonage, the Mobile plan is priced at $19.99 per line per month. It is inclusive of unlimited calling within the USA. For $29.99 per line per month, Vonage subscribers can upgrade to the Premium plan. This allows them to access all the Mobile plan features as well as others like CRM integration and multi-level auto attendant. Vonage offers an Advanced plan with exclusive features such as on-demand call recording and visual voicemail for a monthly subscription fee of $39.99 per line. This also includes all the Premium plan features.
phone system for small business

A step-by-step comparison between Ooma and Vonage

To help you find what solution fits best your need between Zoom Phone and Ringcentral, we have conducted an unbiased comparison based on 8 criterias:
#1 Manage your office calls : How will you handle calls while at the office? Can you use computer-based calls or do you require an office phone?
#2 Manage your calls on the go: Does it offer a mobile app with VoIP calls? Do you need to set up call forwarding to your mobile device?
#3 Auto-attendant : Can you easily distribute calls to your team?
#4 Greetings Management : Can you set up company greetings on your own? How easy is it to create and manage announcements?
#5 Call Tracking : How easy is it to monitor your business calls?
#6 Call recording : Can you record and listen to calls?
#7 Call billing : How much does it cost to make and receive calls? Is everything included?
#8 Activation : How easy is it to activate a phone number and set up your phone system?
  • Manage Your Office Calls
  • Manage Your Calls On The Go
  • Auto-attendant
  • Greetings Management
  • Call Tracking
  • Call recording
  • Call billing
  • Activation

#1 Manage Your Office Calls

Desktop and deskphone support offered by Ooma and Vonage

Ooma services can be used via a desktop application or through supported desk phones.

phone system for small business

Office connectivity is at par for Ooma and Vonage subscribers. In office communication can be managed through the Vonage desktop app. Premium and Advanced plan subscribers can also use certain IP desk phones.

phone system for small business

#2 Manage Your Calls On The Go

Reliable mobile app connectivity from Ooma and Vonage

Calls can be made and received through an app for Android and iOS devices.

phone system for small business

Ooma and Vonage have similar accessibility. A free smartphone app for call handling is available to all Vonage subscribers.

phone system for small business

#3 Auto-attendant

Better call routing options available from Ooma

Businesses can set up a virtual receptionist with multi-level menus to direct callers to appropriate agents.

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Ooma and Vonage offer similar call routing features. In addition to the virtual receptionist services available to all Vonage subscribers, Premium and Advanced plan subscribers can also route calls through a multi-level auto attendant.

phone system for small business

#4 Greetings Management

Access to online studios for customized greetings by both Ooma and Vonage

Set up is the same for all Ooma subscribers but access interfaces differ. Ooma allows businesses to port an existing number or get a new phone number. Essentials plan subscribers can use a chrome extension for laptops and desktops, analog phones or IP phones. Ooma has a wide range of IP phones available on the website. Subscribers can also download a free smartphone app for Android and iOS devices. Pro and Pro+ plan users have the added option of desktop apps.

phone system for small business

As with Ooma, all incoming calls to Vonage accounts can be greeted by a custom message. Step 1: Login as admin. Step 2: Go to phone system > relevant feature. Step 3: Click the record button to record a new message or the Upload message to upload a mp3 or .wav file of the recorded message.

phone system for small business

#5 Call Tracking

Vonage scores a narrow win over Ooma for more advanced call monitoring features

The Ooma Essentials plan allows administrators and users to view a detailed breakdown of call logs from the application dashboard. Administrators can also export this as a CSV file. Further, voicemail messages can be routed to your email inbox for on-the-go listening. While the plan does not support call monitoring features like whisper, barge or takeover, you can initiate 3-way conversations with customers. The Ooma Pro and Pro+ teams go a step further with transcribing voicemail messages and forwarding the same to your email inbox so you can prioritize follow ups.

phone system for small business

Ooma and Vonage follow comparable strategies for call monitoring. While traditional call monitoring like call listening, call whispering, etc. are not available in Vonage plans, admins can assess agents and calls from information available on their dashboards. They can see which agents are free, who is busy on a call and who is unavailable. They can also read caller ID and call time reports. Voicemail transcripts are available in email inboxes for easier access. Further, if agents need a supervisor’s help, they can turn any call into a 3-way conference call and include a third person.

phone system for small business

#6 Call Recording

Automatic call recording even if it is only for upgraded plans gives Ooma the advantage

Call recording facility is not available in the Essential plan. All calls can be automatically recorded for Pro and Pro + plans.

phone system for small business

Call monitoring is unavailable in the starter plans for both Ooma and Vonage. Only the Advanced plan includes call recording. Users can record up to 15 hours of conversation. Mobile and Premium plan subscribers can get add-on call recording packs.

phone system for small business

#7 Call Billing

Add on packs required for international calling with both Ooma and Vonage

Apart from calling numbers in the USA (unlimited), you can make calls to international numbers by using an add-on international calling pack or a pay-as-you-go plan with country-specific call rates.

Ooma and Vonage take a comparable approach to international calls. Depending on the location and call minutes required, subscribers can buy add-on packs for international calling. Calls to numbers within the USA and Canada are included in the Vonage plans.

#8 Activation

Similar steps for account setup by Ooma and Vonage

Ooma has a quick, simple business phone set up. You can get a new number or port your existing phone number and use Ooma services with analog phones, smart phones or IP phones. Wifi and IP phones are available on the Ooma website. A Chrome extension is also available for calling from laptops and desktops. In addition, Ooma Pro and Pro+ users can download Windows/Mac applications. Irrespective of the mode chosen, set up should not take more than a few minutes.

phone system for small business

Like Ooma, Vonage gives businesses the ability to sign up for their services on the website. The account can be activated at the time of creating the account or at any time within the next 45 days. Administrators can then define user roles, manage permissions and other settings. Vonage services can then be accessed by users through an app on their smartphones, laptops or desktop devices. Premium and Advanced plan subscribers also have the option of using certain IP desk phones. A range of supported devices is available on the Vonage website.

phone system for small business
All prices indicated are before tax and all information has been taken from the websites of the companies concerned as of 10/10/2023

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