Brace yourself for a face-off: Vonage vs. Phone.com. Uncover the perfect communication solution for your business. Let the competition begin!
Step into a new era of communication with Vonage. Their cloud-powered platform melds voice, video, and text in 40+ features, amplifying global connections and seamless remote teamwork. Discover contact center solutions and versatile APIs across three tailored plans.
But wait, there's another force to be reckoned with on the other side: Phone.com: your complete business phone solution. Calls, video, conferences, messages, and faxes made affordable and efficient, catering to small businesses. Explore call management, productivity features, and more via three monthly plans.
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The Vonage desktop app can be used to make and receive calls. The Premium and Advanced plan also include IP deskphone support.
Like Vonage, Phone.com subscribers can make and receive calls through a desktop app or a supported deskphone.
Vonage gives subscribers the option of handling calls and accessing other features from a smartphone app.
As with Vonage, a smartphone app for Android and iOS devices keeps Phone.com subscribers connected on the go.
Incoming call routing depends on the plan chosen. Mobile plan subscribers can use a virtual receptionist while Premium and Advanced plan subscribers can choose between this and a multi-level auto attendant.
While Vonage limits the auto attendant availability to advanced plans, Phone.com offers universal access to this feature.
A customized IVR menu and the caller’s responses to this menu can be used to route incoming calls.
Users with admin access can customize greetings for virtual receptionists, extensions, call groups and call queues.
Step 1: Login as admin.
Step 2: Select "phone system" and the feature.
Step 3: Record a new message or upload a recorded message.
Vonage allows subscribers to set greetings for a wider range of incoming call interfaces as compared to Phone.com.
Phone.com allows subscribers to create custom greetings by uploading a recorded message or using the text to voice feature.
Step 1: Select voicemail from the settings menu.
Step 2: Upload your recorded greeting or type your message and use the text to speech option.
Regular call monitoring such as call whisper and call listening are not included in Vonage plans but team supervisors can still get inputs from their dashboards to assess calls. They can see which agents are free, which extensions are ringing, who is busy on call, etc. To keep voicemails from getting missed out, these messages are transcribed. The availability of these messages in email messages makes it easier to read and prioritize. Further, calls can be converted into 3-way conference calls if required.
As compared to Vonage, Phone.com has fewer call monitoring features.
Call monitoring for Basic plan users includes giving supervisors access to call logs and the ability to exercise moderator controls for all calls. Agents can also add supervisors to an ongoing call or transfer calls to them if required. Email notifications for voicemails make them easier to access.
Subscribing to the Plus plan gives you the ability to read transcribed voicemail messages from your email inbox in addition to all the features of the Basic plan. They can decide how to respond and follow-up on these calls.
In addition to the call monitoring features of the Basic and Plus plan, the Pro plan includes features such as detailed call analytics on KPIs such as call duration, call timings, direction, etc. This plays an important role in identifying top performers and the busiest hours of the day and routing calls. Calls can also be recorded.
Advanced plan subscribers can record up to 15 hours of conversations. This feature is not included in the Mobile and Premium plans but is available as an add-on pack.
The difference between call recording by Vonage and Phone.com comes down to the cost of add-on packs.
Pro plan subscribers can record all calls. Basic and Plus plan subscribers can record calls but only after paying an additional $8 each month.
Calls to the USA and Canada are included in the monthly subscription fee. Vonage offers a range of add-on packs for international calling.
All Phone.com subscribers are capable of making international calls unlike Vonage subscribers that require add-on packs for this service.
Up to 500 minutes of calls to numbers in the USA and parts of Canada are included in the Basic plan. Once the call limit is crossed, calls to these locations are billed at a $0.039 per minute rate. The Plus and Pro plans do not have any limit on calls to these locations. International calls are billed at location-specific per-minute rates.
Vonage accounts can be created online. Once the account has been created, you can define extensions, user roles, etc. Accounts are activated automatically or on a date of your choosing within 45 days of signing up for the service. Users can make and receive calls through smartphone and desktop apps as well as IP desk phones in the case of Premium and Advanced plan users. These devices are available on the Vonage website if required.
Accounts for Vonage and Phone.com can be created with simple steps from the web browser or desktop application.
Administrators can then define and manage user roles from the dashboard. Phone.com services can be accessed through smartphone and desktop applications, web browser extensions and supported VoIP desk phones. A range of pre-provisioned, ready-to-use VoIP phones are available through Phone.com if required.
