QUICKTALK GENERAL TERMS AND CONDITIONS OF SALE AND SERVICES
Version dated : 28/02/2024
These General Terms and Conditions of Sale and Services (hereinafter “GTCS&S") are applicable to the provision of
Services by BJT PARTNERS - RINGOVER GROUP, creating and marketing the telecommunication service
“Quicktalk”, a simplified joint stock company with a capital of 1,511,491 euros, registered in the Nanterre Companies
Register under number 480234210, whose registered office is located at 50 bis rue Maurice Arnoux in Montrouge
(92120), (hereinafter “QUICKTALK”), to its customers (hereinafter the “Customer”). It is specified that the Services
are strictly limited to use for professional purposes, to the exclusion of any use as a consumer within the meaning of
the Consumer Code. The GTCS&S must be accepted by the Customer who undertakes to transmit them to the Users
and to ensure that the latter comply with them.
Definitions
“Access” means a limited right granted to the Customer to create a User Account.
“Customer” means the legal or natural person who subscribes to a Service as a professional.
“Customer Account” means the account created by the Customer at the time of Subscription and to which the Users’
accounts and the Accesses acquired by the Customer are linked.
“User Account” means the account created by the Customer under an Access and allocated to the User for the use
of the Service.
“Customer Content” means information available to the Customer independently of the use of the Services and
submitted by the Customer in the course of using the Services.
“Contract” means the contractual whole consisting of these GTCS&S and its Appendices.
“Effective Date” means the date of signature hereof by the parties.
“Incident” means the total interruption of the Service, as determined and measured by QUICKTALK.
“Confidential Information” means all information that is designated as confidential or which ought reasonably to be
regarded as confidential having regard to the nature of the information and the circumstances of disclosure including
the terms hereof and (including prices), business and marketing plans, technology and technical information, product
plans and designs, and business processes disclosed by such party.
“Quicktalk Numbers ”means the telephone numbers allocated to the Customer at the time of Registration for the
Service and/or when using the Service and/or the telephone numbers allocated to Users by the Customer under the
Accesses.
“Services” means all the services provided by QUICKTALK accessible on the Platform as described in Appendix 1.
“Subscription” means the process by which the Customer takes steps to benefit from the Service with QUICKTALK
or with one of its authorised distributors, suppliers, resellers or authorised spaces.
“User” means any person authorised by the Customer to use the Service under an Access.
1. Subscription and activation of the Service
1.1. Proofs of identity.
The Customer ensures that the person subscribing to the Services on behalf of the Customer
proves their identity and their capacity to act and represent the Customer by producing potentials proofs (such as a
company registration certificate, proof of identity, powers of attorney, etc.). The User must have an address (postal or
IP) located in the European Union when actually using the Service. For this purpose, the regulatory authorities may
require proof of the User's identity depending on the type and numbering range of the telephone number chosen at
the time of Registration. These documents must be provided by the Customer when the User Account is created. No
activation of the Service will be possible until these documents have been provided. QUICKTALK may also refuse to
activate the Services or terminate them in the event of a false or fraudulent declaration and in the absence of
rectification within eight (8) days of formal notice sent by QUICKTALK.
1.2. Acceptance and modification of the GTCS&S.
To subscribe to the Service, the Customer must fill in all the
compulsory fields on the online registration form and validate their registration. The Customer may correct, before
finalising their Subscription, any error they may have made when entering information about themselves. By ticking
the box “I have read and accept the GTC”, the Customer acknowledges that he/she has read all the provisions of
these GTC and agrees to abide by them without any reservations.
1.3. Contractual Term.
This Contract shall commence on the Effective Date and shall continue until all Subscriptions
entered into hereunder have expired or been terminated (the “Contractual Term”).
1.4 Subscription Term.
The Client may benefit from the Service by subscribing for a period of one (1) month, tacitly
renewable for successive periods of one (1) month.
2. Restrictions on the use of the Services
2.1. Misuse.
QUICKTALK takes specific measures when it suspects fraudulent or abusive use of its Services.
Therefore, the Customer must ensure that each User does not exceed the usage limits detailed in points 1 and 2 of
Appendix 4. In addition, the other limits and restrictions stipulated by QUICKTALK in point 3 of Appendix 4 shall apply.
2.2. Applicable regulations.
The Customer undertakes to use the Service in accordance with any applicable local
regulations and undertakes not to use any device or software to disrupt or attempt to disrupt the proper functioning of
the Service, in particular by imposing a disproportionate load on QUICKTALK's infrastructure.
3. Prices
3.1. Applicable prices.
The applicable prices are those in force at the time of the Subscription and correspond to the
prices indicated on the page https://www.quicktalk.com/en-ca/pricing. The applicable prices and special terms and
conditions are in Appendix 3 hereto. The prices are quoted in Euros, Swiss Francs or Sterling Pounds excluding taxes
depending on the location of the Customer at the time of Registration.
3.2. Price revision.
QUICKTALK reserves the right to change its prices at any time. QUICKTALK will inform the
Customer about any price decrease. In the event of a price increase, QUICKTALK will inform the Customer of the new
prices at least one (1) month before they come into force, by means of an email sent to the Customer's contact e-mail
address. Continued use of the Service or failure to terminate the Service after this period of one (1) month shall
constitute acceptance of the new prices by the Customer. If the Customer wishes to terminate the contract as a result
of the price increase, the Customer shall not be liable to pay any early termination fees.
As an exception to the above, the Customer does not have the right to terminate the Service if QUICKTALK is not
the cause of the increase in telecommunications minutes. This will be the case, for example, when the latter
results from:
- a change in the applicable telecommunications regulations;
- judicial and/or administrative decisions
- an increase in the prices of QUICKTALK's partner telephone operators.
In this case, QUICKTALK will notify the Customer as soon as possible.
4. Payment and billing
4.1. Payment methods.
Payment for the Service is made by bank card or direct debit only. At the time of
Subscription, the Customer provides their bank details and authorises QUICKTALK to automatically debit their bank
account for the sums due for the Service, in accordance with these GTCS&S. The monthly instalments will be debited
automatically on the anniversary date of the Subscription.
4.2. Invoicing and payment terms.
Invoices are payable in arrears and issued monthly on the anniversary of the
Subscription. If additional Users are added, the corresponding subscriptions will be invoiced on a pro rata basis until
the next anniversary date of the initial subscription. QUICKTALK reserves the right to make payment by Bank Card
within 30 days of the date of issue of the invoice. The Customer can access their invoice on their customer page on
the https://www.quicktalk.com/en-ca.
4.3. Late penalties.
Late penalties shall be due by operation of law. The interest rate applicable for the calculation of
the penalties will be the semi-annual key rates of the European Central Bank in force on 1 January or 1 July, plus 10
points. A fixed indemnity of €40 will also be due for collection costs for any delay in payment in accordance with
articles L. 441-10 and D. 441-5 of the French Commercial Code, it being specified that QUICKTALK reserves the right
to claim additional compensation in the event of recourse to a professional responsible for reminders, formal notices
and, in general, for the collection of its debts.
4.4. Disputes.
In the event of a dispute regarding the amounts invoiced by QUICKTALK for the use of the Service, the
Customer must send notification by registered letter with acknowledgement of receipt within thirty (30) days of the
date of issue of the invoice, indicating the invoice number to which the dispute relates. The Customer shall remain
liable for payment pending a resolution. In the event of a reduction in the disputed invoice, QUICKTALK will issue a
credit note to the Customer, which will be deducted from the next invoice after agreement between the two Parties.
5. Obligations of the Parties
5.1. Obligations of QUICKTALK.
QUICKTALK undertakes to provide the Service in accordance with these GTCS&S,
Appendix 1 (Description of Services), under the terms of an best-efforts obligation. The Services will be provided
without regard to the Customer's particular use of the Services, and subject to the Customer's compliance with the
obligations and restrictions set out in these GTCS&S.
5.2. Obligations of the Customer.
Under penalty of termination of Contract, the Customer undertakes to (i) pay for
the Services invoiced in accordance with Article 4 hereof, (ii) cooperate with QUICKTALK and in particular, without
limitation, to provide all the information required by QUICKTALK for the purposes of providing the Service and to
inform QUICKTALK of any change of address or identity. The Customer is also responsible for the storage,
confidentiality and use of the identification details. In this respect, if the Customer has reason to believe that someone
is using its identification details or account, it must immediately inform QUICKTALK and change its password, bearing
in mind that QUICKTALK cannot be held responsible in the event of disclosure of these data to third parties. The
Customer is responsible for the use of the Services, including by Users, in accordance with the applicable regulations.
It is the sole responsibility of the Customer to inform all Users of the specificities of the service in relation to
emergency calls, particularly in the event of use outside the geographical location indicated at the time of
Subscription.
6. Liability
6.1. Customer content.
QUICKTALK has no control over the Customer Content and will therefore not be responsible
for the nature or content of the Customer Content and the use that the Customer makes of the Services. In particular,
it is specified that the Customer will indemnify QUICKTALK in the event of a claim or proceedings initiated by a third
party against QUICKTALK alleging that the use of the Service by the Customer is fraudulent or abusive or would in
any other way result in a violation of the applicable law or the rights of third parties. It is specified that this
compensation covers, among other things, all legal costs, indemnities paid and lawyers fees.
6.2. Quality and availability of the Service.
QUICKTALK undertakes to provide the services in accordance with
Article 5.1. It is specified that the quality of the communication in the context of the use of the Service depends on the
quality of the Internet connection over which the User accesses the Services and over which QUICKTALK has no
control. QUICKTALK cannot be held liable for any disruption of the Service resulting from the Internet connection on
which the User accesses the Services. Furthermore, QUICKTALK does not guarantee the accuracy of the information
obtained or transmitted in the context of the use of the Services. It is specified that the Service may be temporarily
interrupted for maintenance, updates or technical improvements, or to change its content and/or presentation.
6.3. Exclusion of liability.
QUICKTALK may not be held liable for any failure to perform the Services resulting from a
failure by the Customer to comply with the terms of Article 5.2 hereof or from the intervention of a third party other
than a subcontractor of QUICKTALK. Furthermore, QUICKTALK shall not be liable for any financial loss resulting from
economic loss, the cost of replacement services, loss of profits, loss of turnover, loss of orders, loss of customers, loss
or alteration of the Customer's Content and/or loss resulting from damage to image or reputation, whether such losses
are the result of direct or indirect damage. Furthermore, and in any event, QUICKTALK shall not be liable for any loss
that was not foreseeable at the time of the conclusion of the contract and that does not constitute an immediate and
direct consequence of the non-performance of the contract.
6.4. Limitation of liability.
Without prejudice to the exclusions of liability set out in Articles 6.1 to 6.3 above, in no
event shall the liability of either party arising out of or in connection with the performance of the Contract exceed the
total amount paid by the Customer under the Contract giving rise to the liability during the twelve months preceding
the first event giving rise to the liability. This limitation of liability does not apply in any way to the Customer's payment
obligations.
7. Confidentiality
7.1. Obligation of confidentiality.
The party receiving Confidential Information shall during the Term and for a period
of ten (10) years after its termination or expiration, maintain the confidentiality of all Confidential Information of the
disclosing party which it receives, and the receiving party shall refrain from using the disclosing party's Confidential
Information other than to the extent necessary to fulfill its contractual obligations. Each party undertakes to secure and
protect the other party's Confidential Information with the same degree of care as it takes to protect its own
Confidential Information and shall ensure that its employees undertake to maintain the same level of confidentiality.
For greater certainty, Confidential Information does not include information that is or becomes publicly known without
breach of the terms of this Contract or was known to the receiving party prior to its disclosure by the disclosing party
without breach of the terms of this Contract.
7.2. Forced disclosure.
The receiving party may nevertheless disclose the disclosing party's Confidential Information
to the extent that it is required to do so by law or by any judicial or administrative proceeding, provided that the
receiving party gives the disclosing party prior notice of such requirement (to the extent permitted by law).
8. Suspension
8.1. Misuse.
In the event of use in violation of the restrictions set out in Article 2.1, QUICKTALK will be able to
suspend the package with unlimited calls for a period of 7 days. QUICKTALK will notify the Customer of such
suspension. At the end of this period, and if the Customer has not remedied the situation, QUICKTALK reserves the
right to terminate the Service by operation of law.
8.2. Failure to meet payment obligations.
In the event that the bank rejects the payment or a refusal to pay on the
part of the Customer, and regardless of the means of payment chosen, QUICKTALK will make a second payment
attempt at the end of a period of seventy-two (72) hours from the rejection, and a third attempt, if necessary, at the
end of a period of seventy-two (72) hours from the second attempt. If the third attempt is rejected, QUICKTALK will
immediately suspend the Service. It is expressly stated that unpaid invoices remain due and that QUICKTALK
reserves the right to proceed with the forced collection of its debts.
8.3. No reimbursement.
Accounts suspended by QUICKTALK will not be entitled to any refund or credit during the
suspension period.
9. Termination
9.1. Termination of a Subscription at the Customer's initiative.
9.1.1. Customers domiciled in France
The Customer may terminate the contract up to the day before the monthly anniversary date of the subscription by
sending a termination request by e-mail to [email protected]. Credits already purchased will not be refunded.
The Customer may also terminate, at any time, the Accesses corresponding to the User Accounts of their choice from
their customer page, without being able to claim any reimbursement from QUICKTALK.
9.1.2. International customers (domiciled outside France)
The Customer may terminate the contract at any time up to the day before the anniversary date of the subscription by
sending a termination request by e-mail to [email protected].
9.2. Termination for cause
9.2.1. Significant shortcomings
Either Party may terminate this Contract in the event of a material breach by the other Party of an essential obligation of
this Contract upon thirty (30) days' written notice to the other Party of such breach, and if the breach
is not remedied within such period. In particular, the obligations contained in Article 2 (Restrictions on Use)
and Article 5 (Obligations of the Parties) shall be considered substantial obligations.
9.2.2. Collective proceedings
To the extent permitted by law and unless the appointed administrator decides otherwise, the Parties may also
immediately and upon written notice terminate this Contract if the other Party is subject to liquidation or receivership
proceedings (or any other similar proceedings).
9.2.3. Compensation
In the event of termination of the
Contract at the initiative of QUICKTALK due to unpaid invoices, QUICKTALK may claim late payment compensation as
provided for in article 4.4 of these GTC&S.
10. Portability
10.1. Inbound portability
Subject to technical eligibility, when subscribing to the Service, the Customer may port one or more existing telephone
numbers. The Customer declares that they are the legitimate owner of the telephone numbers for which they are requesting
portability. The Customer acknowledges that porting their number entails the termination of their previous line as well
as the cessation of the services initially associated with the ported number. QUICKTALK cannot be held liable for the
discontinuation of the associated services.
If the Customer wishes to request a new portability to their original
operator, they must inform QUICKTALK before the effective date of the portability of their previous number.
The Customer's number portability request will only be initiated by QUICKTALK once it has received all the
documents requested during registration for the Service. Any incomplete file will make it impossible to launch
the portability request.
The implementation of the Customer's number portability depends in part on the
operator of the Customer's line. In this respect, QUICKTALK cannot be held liable if the announced portability
deadlines are not met. Incoming portability is carried out from Monday to Friday according to a technical schedule
imposed by the infrastructure operators, which will be communicated to the Customer in advance. Any incoming
portability request from the Customer outside these time slots, if accepted by QUICKTALK, will be subject to
additional billing to the Customer. The start date of the commitment shall be understood as the first day of
the invoiced period as indicated on the first invoice.
10.2. Outgoing portability
In the event of the closure of the Quicktalk account for any reason, the Customer accepts that the telephone number
may be allocated after a period of six (6) months to another Customer or for another Service. However, the Customer may
keep their Quicktalk Number if they request outgoing portability to another operator. This request must be made by the
Customer's new operator at least thirty (30) calendar days before the end of the Subscription period. Once the Customer's
Subscription period has expired or the Subscription has been terminated, no portability request can be considered.
The portability request by the new operator will result in the automatic termination of the ported line and all
associated services. In order for outgoing portability of the Quicktalk Number to be accepted, the Customer must have
provided proof of a valid local address in the geographical area of the Quicktalk Number concerned when
the Quicktalk Number was activated. QUICKTALK shall not be liable in the event of technical impossibility of
outgoing portability of the Quicktalk Number or in the event of malfunctioning subsequent to outgoing portability of
the Quicktalk Number.
11. Intellectual property
11.1. Rights of QUICKTALK
All rights, including intellectual and industrial property rights, in particular copyrights, trademarks,
patents, as well as domain names, business secrets, and know-how relating to the content of the Services and the
Services themselves, belong to QUICKTALK. These GTCS&S do not entail any transfer of ownership rights over the
Services and their content. The Customer has the right to use the Services under the terms of these GTCS&S for
the term of the Subscription.
11.2. Rights of the Customer
The Customer remains the owner of the
Customer Content and must have the necessary rights to the Customer Content. The Customer hereby grants QUICKTALK,
for the duration of any rights to the Customer Content, a non-exclusive, royalty-free, worldwide license to use the
Customer Content in order to provide the Services to the Customer or as otherwise required under these GTCS&S.
The Customer is solely responsible for the accuracy, quality, integrity, legality, reliability, and suitability of
the Customer Content. The Customer also grants QUICKTALK a non-exclusive, royalty-free, worldwide license to use the
Customer's trademarks for the purpose of promoting its business and in advertising campaigns on any communication medium.
The Customer and the User are personally responsible for fulfilling their obligations to rights management companies representing
authors, composers, publishers, producers, and other rights holders, particularly regarding “on hold” music, including that made
available by the Service. QUICKTALK expressly excludes any liability in this regard.
12. Personal data
If Customer Content provided to QUICKTALK contains personal data as defined in the General Data Protection
Regulation (Regulation (EU) 2016/679) (GDPR) (Personal Data), the Parties agree that this Contract is subject to the
GDPR as well as any other applicable laws relating to the use, collection, retention, storage, security, disclosure,
transfer, or other processing of Personal Data. If the provision of the Services by QUICKTALK results in the processing
of Personal Data subject to the provisions of the GDPR, the Parties agree to sign the QUICKTALK Data Processing Addendum
(DPA), which shall be incorporated into and form part of this Contract.
13. Miscellaneous
13.1. Divisibility
If one or more provisions of these GTCS&S are considered invalid or unenforceable for any reason whatsoever under
applicable law, regulation, or following a court decision, the other provisions shall remain applicable.
13.2. Survival clause
Clauses 4, 6, 7, 9, 11, and 13 shall remain applicable beyond the termination or expiration of this Contract.
13.3. Changes
The Services are constantly evolving to improve their use by the Customer. As a result, these GTCS&S and the terms
of use of the Services may change. They may also be subject to change in accordance with applicable regulations. QUICKTALK
shall notify the Customer of any change one (1) month before the effective date of the change. In the event of changes
that significantly affect the Customer's rights and/or obligations or the Customer's use of the Services, the Customer
must accept the change or, if they do not accept it, terminate their Subscription to the Service concerned.
No termination may occur if the changes made are imposed by regulation and/or do not adversely affect the substantial
elements of the Service. Only the latest version of the Service will be available.
13.4. Force majeure
In the event of force majeure, the parties shall not be liable for any failure or delay in the performance of one
or more obligations under this contract. However, this article does not apply to payment obligations. Force majeure
events include, but are not limited to, exceptional weather conditions, natural disasters (e.g., lightning, flooding, fire),
electromagnetic or electrical disturbances affecting networks, network saturation, legal restrictions on
telecommunications services, and events that trigger local or national plans for maintaining telecommunications services
continuity.
13.5. Order of precedence
This Contract constitutes the entire agreement between QUICKTALK
and the Customer regarding the Customer's use of the Services and supersedes all prior written or verbal agreements,
proposals, or representations on the subject. In case of conflict or inconsistency between documents, the order of
precedence is as follows: (1) any appendix to this Contract, (2) the body of this Contract.
13.6. Transfer
QUICKTALK reserves the right to assign this Contract, including but not limited to, assigning or transferring all
or part of its business and/or assets. The Customer must seek and obtain the prior written consent of QUICKTALK to
assign or transfer this Contract.
13.7. Language
These GTCS&S are available in several languages.
In the event of a dispute regarding the interpretation of the provisions across different versions, the French version
shall prevail.
13.8. Applicable law and jurisdiction
This agreement, as well as any dispute arising out
of or relating to it, shall be governed exclusively by French law. The competent courts within the jurisdiction of
the Court of Appeal of Paris in France shall have exclusive jurisdiction over any dispute relating to this Contract,
and each party consents to the exclusive jurisdiction of such courts.
Appendix 1 - Description of Quicktalk Services
RINGOVER GROUP offers its Customers the “Quicktalk” service, a telephony service over the Internet (VoIP) dedicated
to small businesses. This service enables calls made to the Quicktalk number to be automatically transferred to a mobile
telephone number, which is also available through a mobile application.
To benefit from the Service, the
individual must visit https://www.quicktalk.com/en-ca, register,
and provide a valid email address and a postal address corresponding to their geographical location. This will
enable them to create a Subscriber Account, and possibly additional User Accounts depending on the number of
Licences attached to their subscription.
RINGOVER GROUP will then provide the Subscriber with one or
more Quicktalk Numbers associated with the Quicktalk Accounts created by the Subscriber. The choice and type of
numbers offered are dependent on the location provided by the Subscriber during registration.
Subject to
activation, the Quicktalk service can be used to make local emergency calls (e.g., 112, 17, 18, 115), but the
Customer is reminded that emergency calls made via Quicktalk have specific characteristics. These calls may not be
routed if the VoIP service is interrupted, and there is a risk that the call may be redirected to an inappropriate
emergency call center. Additionally, emergency services may be sent to the wrong location, as RINGOVER GROUP does
not know the exact location of the person dialing the emergency number.
The Subscriber acknowledges being
aware of the specificities of emergency calls made via RINGOVER GROUP and confirms having informed all of their
Users accordingly. The User must ensure that they have access to a mobile phone or another landline to contact
emergency services, particularly in case of a service failure.
A full description of the services is available
at the following address: https://www.quicktalk.com/en-ca/how-it-works.
The list of paid options, which are excluded from the subscription rate, is available at the following
link: https://www.quicktalk.com/en-ca/pricing.
The support service is available by phone or email from Monday to Friday, 9 AM to 6 PM.
Appendix 2 - Technical requirements
Before subscribing, the Customer must ensure that their telephone/internet operator or network administrator
offers the possibility of making and receiving telephone calls directly from the Firefox (minimum version 80) or
Chrome (minimum version 80) web browsers, a mobile application, or a SIP phone. Otherwise, it will be impossible to
use the Service.
It is the Customer's responsibility to ensure that the setup provided to Users has the
following characteristics:
- A high-quality Internet connection with sufficient speed per User.
- Prioritization of voice traffic over data traffic on the network.
- Use of access equipment that maintains
the integrity of SIP messages.
- Opening of the following ports: 443/tls, 5060/udp, 5060/tcp, and 20000-22000/udp
for RTP.
- A minimum of 6 GB of RAM.
- Use of codecs in the following order of preference: OPUS,
G711 (PCMA, PCMU).
QUICKTALK particularly draws the Customer's attention to the fact that the MRCP
protocol is not supported.
Access to the Service is only possible with the latest versions of the Chrome and
Firefox web browsers. For optimal use, QUICKTALK recommends always using the most recent version of your browser.
Appendix 3 - Special terms and conditions and Prices
Subscription prices are available on the https://wwww.Quicktalk.fr/tarifs page.
1. Type of package according to the chosen Subscription
When subscribing, the Customer may, provided they are eligible, opt for an Access including unlimited calls or for an
Access billed on a consumption basis:
- In the event of a Subscription to Access with unlimited calls, all Users linked to the Customer Account by virtue of
the Accesses purchased by the latter benefit from an unlimited call and fax sending package to the destinations
accessible at the following URL https://www.quicktalk.com/en-ca/pricing, here after referred to as "Zone 1" or
"Included". Telephone operators in some European countries (European Economic Area and Switzerland)
surcharge calls according to the country of origin of the call.
Therefore, in order to benefit from unlimited calls to destinations in the European Economic Area Included in the
package, the User must call with a telephone number from one of the member countries of the European
Economic Area. If the User uses another type of telephone number to call to a destination in the European
Economic Area, the call will be charged at the rate indicated at the following url: https://www.quicktalk.com/en-
gb/pricing.
Similarly, to benefit from unlimited calls to Switzerland Included in the package, the User must call with a Swiss
telephone number. If the User uses another type of telephone number to call to Switzerland, the call will be
charged at the rate indicated at the following url: https://www.quicktalk.com/en-ca/pricing.
The package with unlimited calls is intended for traditional business telephony use, in the context of an
interpersonal conversation between two individuals. Telecommunications professionals (telephone operators, call
centres, telestores, telemarketing companies, etc.) are not eligible for the package with unlimited calls.
Furthermore, for any mobile number not in the ARCEP numbering plan, only national interpersonal traffic is
covered.
- In order to make or receive calls not included in this unlimited package, the Customer must first purchase (prepaid)
call credits, which can be used by all Users. These credits are valid for the Subscription Term and are non-
refundable, non-exchangeable and non-transferable to another Customer Account.
The addition of any new Access and/or Quicktalk Number during the course of the contract will give rise to additional
charges which will be calculated on the basis of the prices indicated on the website www.Quicktalk.fr on the page
https://www.quicktalk.com/en-ca/pricing.
The deletion of a Quicktalk Number associated with a Quicktalk Account with no commitment will be free of charge.
The deletion of a Quicktalk Number associated with a Quicktalk Account with a committed Subscription will result in
the invoicing of an amount equal to six (6) months of prices for the said Quicktalk Number. However, the deletion of
the Number during an assignment before its portability or during the test period will be free of charge for Customers
with a Subscription with or without a commitment.
3. Chargeable options
The list of chargeable options, excluded from the subscription rate, is available on the following link
https://www.quicktalk.com/en-ca/pricing.
Appendix 4 - Limits on the use of the Service
1. Limit for short calls:
In order to prevent mass spamming and robocalling from the Service, the Customer shall ensure that on average all
Users do not make more than 60 outgoing calls (completed or not) per User per day of less than 15 seconds duration.
If the average number of Users on the account reaches this threshold three or more times in a month, QUICKTALK
reserves the right to suspend and/or terminate the Service.
2. Exceeding the average rate of use of the Service:
For each User, during a given period of time, the rate of use of the Service is the proportion of time during which the
User is in communication with the correspondents he/she has called using the Service. Thus, the average rate of use
of the Service is understood to be the average rate of use of the Service observed over a set of Users, during a given
period of time.
The use of the package with unlimited calls is considered reasonable when the average rate of use of the Service
observed on all the Users attached to the Customer Account is less than five times the average rate of use of the
Service as observed on the customer base of QUICKTALK benefiting from a package with unlimited calls during the
last six months.
3. Other restrictions:
Each User's User Account can only be used by that User, from the web browser of his/her personal computer or from
his/her personal IP phone.
Sharing and shared use of the User Account is not permitted. In particular, the use of the User Account as a call
collection and/or termination provider is not permitted and it is notably forbidden to use the Service to receive or make
calls with a telephone switch, switchboard, automatic call machine or telephony software. The User Account is limited
to one simultaneous call per User. As an optional paid extra, a User can benefit from additional call channels.
When the Customer benefits from the SIP option, any use of the package with unlimited calls using automated call
processing devices (switch, PABX, dialer) is strictly prohibited and considered as fraud and will result in the automatic
termination of the package with unlimited calls.
As the regulations relating to the recording of telephone conversations and their retention period vary according to the
countries/geographical areas concerned, it is the responsibility of Customers and Users, when considering activating
this option, to ensure that it is legal in terms of the applicable standards, it being specified that in certain countries, the
User must inform his/her correspondents of the recording of their telephone conversation and of the fact that they may
object to such recording at any time. The use of this recording option is the sole responsibility of the Customers and
Users of the Service, who are responsible for ensuring compliance with local regulations.