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A Quick Overview of the Best Dialpad Alternatives for Small Businesses

October 12, 2022
phone system for small business

Dialpad is a well-known VoIP providers that serves thousands of businesses across the globe. But it doesn't necessarily fit every businesses' needs. If you are a small business for example, Dialpad's plans could be too expensive, or you could think that you deserve a better customer support. There are many reasons why you could move to another provider.

Looking something similar to Dialpad, but better? Discover the best 6 alternatives to Dialpad that you can use for your business VoIP provider.


What is Dialpad?

Dialpad is a cloud phone system for businesses, also known as a VoIP telephony system. Founded in 2002, it is an American company based in California. The company employs over 500 people and has customers internationally. Artificial Intelligence powers their platform to improve calling, conferencing, and call center management. It is a cloud platform that has three main products: Dialpad Talk for making calls, Dialpad Contact Center to manage larger call volumes, and Dialpad Sell, which is an automated dialer for outbound calls. Dialpad has voice, messaging, video, and meeting capabilities within the platform. It can also be integrated with other tools including CRMs, collaborative platforms, and helpdesk solutions.

Dialpad Pricing

Source : Dialpad pricing on on the 15/12/2022

For a simple phone system, Dialpad's pricing is $23 per month per user. If you pay for the entire year up front, you can save $8 for each month. If you want a simple phone system solution, the “standard” package would be the best for you. However, if you want to make and receive calls from a local number or if you want a CRM integration, the “Pro” package would be the best choice, which requires a minimum monthly payment of $35 per user per month. Other call center and sales dialer features are available for an additional cost.

Why move away from Dialpad?

You need a more complete solution

Even though Dialpad provides a wide range of VoIP solutions, they split their solutions into 9 different packages. This is where you need to be careful. Be sure you know exactly what your needs are before committing and pay close attention to the features missing in each package so you don't miss anything you need. If you want a more simple and inclusive offer, it is best to choose an alternative provider.

You need more affordable pricing

Dialpad's pricing is quite expensive when billed monthly, and if you plan on growing, it's something you need to be aware of. A 12 month engagement is a lot for small businesses.

Since their package pricing starts off rather high per user and offers a limited amount of features, your bill could rise quite quickly when you need to add members to your team or new features like phone support or a CRM integration. Finding an alternative could save you a lot of money in the long run.

You can't get phone support with the basic plan

Calling is crucial for your business. You need to make sure you and your team can reach your customers when you need to, and even more importantly, that your customers can reach you when in need. If anything goes wrong with the Dialpad solution, the company does not provide phone support. The only way you can get in contact with Dialpad customer service is through email or chat. Therefore, the support from Dialpad may be less convenient and effective than you hope. As you know, many issues are easier to solve over the phone.

You don't necessarily need one phone number per employee

Most small businesses want one company phone number and then want to redirect incoming calls to various team members. However, the way Dialpad is set up makes it so you need to order a Dialpad license for each team member that uses the phone number. Thus, rather than paying for the single company phone number, you have to pay for many licenses. This can end up becoming quite expensive for a growing business.

You need something easy to use and set up

Business communication has a history of being complicated. It is important to choose a modern solution that is easy to start and simply to use. You should be able to set up a cloud phone system in 3 to 5 minutes and a more advanced contact center solution within 15 minutes. If this is not the case with Dialpad, it would be best to look for another provider so you don't waste time in complex implementation.

Top 5 Alternatives to Dialpad

Are you looking for a better option than Dialpad? Compare the other solutions on the market to select the best tool for your small or medium-sized business. Below, you will find a review of the competitors in terms of price, features, and ease of use:

Alternative #1: Quicktalk

Quicktalk is the most ideal cloud phone system for SMBs. The entire solution is designed to be easy to use and quick to set up. It gives you everything you need to provide a seamless, professional calling experience for your customers and an efficient phone management system for you and your team. Quicktalk fights hard to keep its pricing low for growing businesses- at $19 per month, per company, it's unbeatable.

Top Advantages of Quicktalk

  • Unlimited calling from any device
  • Free international calling to over 36 countries
  • Easy phone menu set up (press 1 to…, press 2 to…)
  • Advanced call center features like call recording, live monitoring, call statistics, and more
  • Connects to your e-commerce platform

Alternative #2: Ringover

With a complete range of features, from basic business phone line to advanced call center features, Ringover is rated as the best alternative to Dialpad. Ringover is an easy-to-use solution designed for small and medium size businesses who are looking to make unlimited calling, simplify call management and improve the experience of their callers.

With 2 simple packages, you can get the best deal with the most features in one single solution, including unlimited international calling from local numbers, videoconferencing, and text messaging.

Top Advantages of Ringover

> Get unlimited calling: Why pay more for calling? With Ringover, you get unlimited calls to and from 100 different destinations even in the smallest package.

> Simplify virtual calling: Set up and start calling with Ringover within minutes from any smartphone or computer. Using it and integrating with your CRM is pure simplicity.

> Centralize your communication: Access calling, videoconferencing, fax and messaging in a place specially designed for small businesses

Alternative #3: Nextiva

Nextiva is a VoIP platform that provides phone, text, video, and email as well as internal communication tools and automations to simplify customer follow up. Their pricing varies based on how many users and features you want to enable, but their monthly prices generally range from $30 to $73 per user per month. Nextiva could be a good alternative to Dialpad for companies looking for the automation features. They are also specialized in the sports industry.

Alternative #4: 8x8

8x8 is an all-in-one open cloud communications platform with features ranging from business phone, text messaging, team chat, video conferencing, contact center, to analytics, API solutions, and analytics. 8x8's prices range from $12 per user per month for a simple phone system to $170 per user per month for a full contact center solution. They are certified by Microsoft teams, and their solution is safe, secure, and compliant.

Alternative #5: Vonage

Vonage offers 3 main products to their business customers: APIs, unified communications, and contact centers. They have communication APIs (voice, video, messaging), authentication APIs, and management APIs (reports, audits, etc), all that integrates with your other tools. Their prices range from $15 per line per month to $39 per line per month for small businesses. Vonage could be a good alternative to Dialpad for companies wanting to connect multiple tools and centralize their communication.

Dialpad Alternatives FAQs

How much does Dialpad cost?

For the most basic phone system, Dialpad pricing starts at $15 per user per month if paid annually. To add other features like local phone numbers, CRM integration, video conferencing, call center, and sales dialer prices can reach up to $95 per user per month, for a minimum of 3 users.

Who are the top Dialpad competitors?

Dialpad has many other U.S. based competitors that offer cloud communication solutions like business phone systems, call center solutions, video calling, etc. Dialpad is generally compared to Quicktalk, Ringover or 8x8 that provide similar features.

Top 5 Dialpad competitors

1: Quicktalk

2: Ringover

3: Nextiva

4: 8x8

5: Vonage

What is the best alternative to Dialpad?

Dialpad is a very complete VoIP solution. However, their offers are quite expensive and are packaged in a complicated way. They have over 9 different offers with varying features and prices depending on how many users you need. If you pick the wrong package, you might miss out on features that you need. That's why it is best to select an alternative that provides an all-in-one solution at a fair price, like Ringover, Dialpad's best rated competitor.