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Founded in 2004, Ooma is a cloud-based software as a service (SaaS) platform for small businesses and individual customers. They are based in California, their small business phone solution offers 35 features such as video conferencing, virtual receptionist, call blocking, multi-ring and ring groups, and call recording. Their residential phone service can block calls, link to a mobile phone through an app, and integrate smart home solutions. Their newest home security product, Ooma Home, is a smart video camera with facial recognition and security sensors. They offer 3 business plans, Ooma Office, Ooma Office Pro, and Ooma Enterprise, depending on the size of the business organisation and their needs.
Source : Ooma pricing on www.ooma.com on the 12/15/2021
Ooma offers 4 plans for small businesses and enterprises with monthly fees ranging from $19.95 to $49.99 per user. The Ooma Office plan costing $19.95 per user per month offers basic services and access to a mobile app. Services such as video conferencing, call recording and voicemail transcription area available in the Ooma Office Pro plan while hot desking, CRM integration and dedicated customer success managers come only with the Ooma Enterprise plan. The Ooma Enterprise Call Center plan offers even more services, though, at a much higher price.
Why move away from Ooma?
You need a more complete solution
The Ooma Office and Ooma Office Pro offer for businesses are simple since there are only 2 packages. However, they lack most of the essential features to ensure quality telephone support, such as the ability to track live calls or to take feedback from the customer records in your CRM. To get the most out of a phone system, it is best to opt for a more complete provider.
Pros: Ooma's offer is quite simple
Cons: Ooma does not provide an efficient way to manage customer calls since it lacks many essential calling features.
You need more affordable pricing
Ooma does offer competitive pricing, with the Ooma Office Pro solution at $24.95 per month per user. However, it lacks many features needed to ensure the smooth running of your company and your sales or support teams. You may want to explore other options on the market to find similar prices and more complete features.
Pros: Ooma offers attractive pricing
Cons: Ooma's solution lacks several important features
You need something easy to use and set up
Business communication has a history of being complicated. It is important to choose a modern solution that is easy to start and simply to use. You should be able to set up a cloud phone system in 3 to 5 minutes and a more advanced contact center solution within 15 minutes. If this is not the case with Ooma, it would be best to look for another provider so you don't waste time in complex implementation.
Top 5 Alternatives to Ooma
Are you looking for a better option than Ooma? Compare the other solutions on the market to select the best tool for your small or medium-sized business. Below, you will find a review of the competitors in terms of price, features, and ease of use:
Alternative #1: Quicktalk
Thanks to its simple interface that unveils advanced calling features, Quicktalk is rated as the best alternative to Ooma. Quicktalk is an easy-to-use solution designed for small businesses and entrepreneurs who are looking to make unlimited calling, simplify call management and improve the experience of their callers.
Quicktalk offer a $19 package that includes up to 3 users with unlimited calls and all the features to manage your business calls.
Top Advantages of Quicktalk
> Get unlimited calling: Why pay more for calling? With Quicktalk, you get unlimited calls to and from 100 different destinations.
> Simplify the way you manage customer calls: Set up and start calling with Quicktalk within minutes from any smartphone or computer.
> Centralize your communication: Access call logs, notes, call recording from the application and make calls from all your devices.
Alternative #2: RingCentral
RingCentral's cloud-based platform provides phone calling, video conferencing, team messaging, and a customer contact center. They offer free inbound calling but have a limited number of toll-free minutes. RingCentral offers 4 different packages for small businesses that range from $19 per user per month for a simple phone and messaging plan, to $50 per user per month for a complete solution of features. RingCentral could be a good alternative to Ooma for companies looking for more advanced VoIP features.
Alternative #3: Nextiva
Nextiva is a VoIP platform that provides phone, text, video, and email as well as internal communication tools and automations to simplify customer follow up. Their pricing varies based on how many users and features you want to enable, but their monthly prices generally range from $30 to $73 per user per month. Nextiva could be a good alternative to Ooma for companies looking for the automation features. They are also specialized in the sports industry.
Alternative #4: 8x8
8x8 is an all-in-one open cloud communications platform with features ranging from business phone, text messaging, team chat, video conferencing, contact center, to analytics, API solutions, and analytics. 8x8's prices range from $12 per user per month for a simple phone system to $170 per user per month for a full contact center solution. They are certified by Microsoft teams, and their solution is safe, secure, and compliant.
Alternative #5: Vonage
Vonage offers 3 main products to their business customers: APIs, unified communications, and contact centers. They have communication APIs (voice, video, messaging), authentication APIs, and management APIs (reports, audits, etc), all that integrates with your other tools. Their prices range from $15 per line per month to $39 per line per month for small businesses. Vonage could be a good alternative to Ooma for companies wanting to connect multiple tools and centralize their communication.
Ooma Alternatives FAQs
How much does Ooma cost?
Ooma's VoIP plans start from $19.95 per user per month. This plan offers only basic services. However, more advanced yet essential features like CRM integration, Call recording can be availed only by upgrading to other plans. These plans have no limits on the number of users and have the same prices for small businesses as well as large enterprises.
Who are the top Ooma competitors?
Ooma has many other U.S. based competitors that offer cloud communication solutions like business phone systems, call center solutions, video calling, etc. Ooma is generally compared to Quicktalk, Nextiva or 8x8 that provide similar features.
Top 5 Ooma competitors
What is the best alternative to Ooma?
It isn't enough for a business to be able to make and receive calls; you also need access to features that boost efficiency. If you don't want to get stuck constantly changing plans as your business grows, consider the options offered by Quicktalk. Their monthly plans are easy to understand and offer all the services you need at comparable prices.
Paul is a tech and business phone system enthusiast always open to discuss ideas. If you’re interested in collaborating on content projects or getting a product listed on our blog, don’t hesitate and reach out to us: [email protected].